GMT Planet - Jupiter Edition Version 8 To Orbit Soon.

GMT Corp. announced plans to launch, later this month, an enhanced version of its GMT Planet -Jupiter Edition workforce management solution. Version 8 will feature Mission Control, a real-time contact center control and management tool. This statistical display and analysis feature is designed to enable managers to monitor and quickly respond to the dynamic call center environment, providing information necessary to run the center, including statistics about call volumes, service levels, average speed to answer, adherence to schedules and staffing, and more. Mission Control enables managers to view raw data or to compare and analyze the differences in data. Multiple levels of data can be displayed, from a single queue to an entire center's operations. Also, the Employee Time Center component is now Web-enabled and allows management and staff to view and print schedules and timesheets, to make and review vacation and holiday requests, etc., over an Internet connection. It also allows employees to swap shifts w ith other employees according to criteria established by the scheduling manager.