GMAC Global Relocation Services Achieves 97 Percent Customer Satisfaction; Best Yet since Premier Service Debuted.OAK BROOK, Ill. -- Despite "Exceptional Accomplishment," Officials Say They Can - and Will - Do Even Better In the strongest sign yet that its unique approach to customer service is resonating res·o·nate v. res·o·nat·ed, res·o·nat·ing, res·o·nates v.intr. 1. To exhibit or produce resonance or resonant effects. 2. with clients worldwide, GMAC GMAC General Motors Acceptance Corporation GMAC Graduate Management Admission Council GMAC Give Me A Call GMAC Genetic Manipulation Advisory Committee GMAC Genetic Modification Advisory Committee (Singapore) GMAC Give Me A Chance Global Relocation Services Relocation services or "employee relocation" includes a range of internal business processes that are engaged to transfer employees (and often their families) or entire departments of a business to a new work location. announced today it has received a 97 percent customer satisfaction rating. Company officials said it is their highest rating since they implemented the industry-leading Premier Service(R) program 3 years ago. An impressive 97 percent of GMAC Global Relocation RELOCATION, Scotch law, contracts. To let again to renew a lease, is called a relocation. 2. When a tenant holds over after the expiration of his lease, with the consent of his landlord, this will amount to a relocation. Services' clients who participated in the company's survey rated the "value received" as excellent, very good or good, while international suppliers scored a perfect 100 percent customer satisfaction rating. Equally as impressive, company officials said, is the fact that 97 percent of GMAC Global Relocation Services customers said they would recommend the company and provide a reference if asked. "Achieving this level of unparalleled approval and satisfaction from our customers represents an exceptional accomplishment," said Rick Schwartz, president and CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of GMAC Global Relocation Services. "Since Premier Service was implemented, our goal has been to provide even higher levels of service year to year, so there is no question in our customers' minds that their well-being is at the heart of everything we do. These latest survey results - our best ever - show unequivocally that our commitment to Premier Service is resonating strongly with the people and companies we serve." Introduced by GMAC Home Services - the parent company of GMAC Global Relocation Services - in 2002, Premier Service is widely acclaimed ac·claim v. ac·claimed, ac·claim·ing, ac·claims v.tr. 1. To praise enthusiastically and often publicly; applaud. See Synonyms at praise. 2. as the most comprehensive customer service program in the real estate and relocation industries. Through the program, GMAC Global Relocation Services requires its consultants and suppliers to make a personal, signed commitment regarding specific, measurable standards of service, then asks each of its customers to honestly rate its performance. Premier Service is based on the following six-step process: --Asking questions and listening to customers. --Establishing clear expectations about service standards. --Delivering upon those standards by providing Premier Service every day. --Seeking out unbiased feedback to measure performance. --Using the feedback to refine and improve performance. --Achieving the desired result of improved service. For the first time, GMAC Global Relocation Services in 2004 included questions in the surveys about the value of services provided by its worldwide network of suppliers. "Again, the feedback and ratings were phenomenal, and reaffirmed the intrinsic value Intrinsic Value 1. The value of a company or an asset based on an underlying perception of the value. 2. For call options, this is the difference between the underlying stock's price and the strike price. of Premier Service: Our international suppliers received a 100 percent approval rating, while our domestic suppliers received a 96 percent rating," according to according to prep. 1. As stated or indicated by; on the authority of: according to historians. 2. In keeping with: according to instructions. 3. Schwartz. But even with such high marks from customers, Schwartz stressed that GMAC Global Relocation Services is hoping to do even better in the next analysis of surveys completed in 2005. "Positive evaluations are wonderful, but they do not mean our work is finished," he said. "One of the most important skills we offer our customers is a willingness to listen, and these surveys provide a wide range of valuable comments and suggestions. As a result of the feedback, in 2005 we will be launching exciting new technology initiatives that will enhance data reporting and analyses services. I'm confident of our clients' and their transferees/assignees' appreciation for our deep and continuing commitment to meeting their needs." Separately, the company announced that there are less than 60 days left to participate in its Global Relocation Trends Survey, the industry's hallmark hallmark, mark impressed on silverwork or goldwork to signify official approval of the standard of purity of the metal, also called plate mark. The hallmark was introduced by statute in England in 1300 and enforced by the Goldsmiths' Hall, London. study for measuring trends in international mobility. Conducted in conjunction with the SHRM SHRM Society for Human Resource Management SHRM Saw Horse Roof Mount (construction) Global Forum and the National Foreign Trade Council (NFTC NFTC National Foreign Trade Council NFTC NATO Flying Training in Canada NFTC National Furniture Traffic Conference, Inc. ), this survey has uncovered Uncovered may refer to:
About GMAC Global Relocation Services GMAC Global Relocation Services, a subsidiary of GMAC Home Services, is a provider of global relocation and assignment management services. With headquarters in Oak Brook, GMAC Global Relocation Services provides customized services and maintains an extensive worldwide reach, with service centers and partner companies in more than 200 locations across 110 countries through its Global Alliance Management Group. More information on the company can be found at www.gmacglobalrelocation.com. |
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