GMAC Commercial Mortgage Invests $1 Million; Creates New Advanced Customer Service System.HORSHAM, Pa.--(BUSINESS WIRE)--Aug. 4, 1999-- Customers of GMAC GMAC General Motors Acceptance Corporation GMAC Graduate Management Admission Council GMAC Give Me A Call GMAC Genetic Manipulation Advisory Committee GMAC Genetic Modification Advisory Committee (Singapore) GMAC Give Me A Chance Commercial Mortgage Company (GMACCM) are receiving speedier and more accurate information about their loans and investments, thanks to a new, million-dollar, high tech customer service system the company is implementing. "Quick, accurate information is vital to our borrowers and investors and that is what our new systems deliver," said GMACCM President Charles E. Dunleavy, Jr. "We've always placed the highest priority on our customer service, but with this new system, we are bringing a new level of speed and detailed information to our customers. We believe we have created the very best customer service system in the commercial mortgage industry -- one which totally meets our customers' need for prompt and complete answers to questions about their loans." "As GMACCM grows we are not losing touch with our customers," Joseph Funk Joseph Funk (1778-1862) was a pioneer American music teacher and publisher. Joseph Funk was born April 6, 1778, in Berks County, Pennsylvania, the son of Henry and Barbara (Showalter) Funk, and a grandson of Bishop Henry Funck. , Senior Vice President and Managing Director of Servicing, added. "We are strengthening our total customer commitment and focusing on individual client needs as we build the ultimate in industry client response." The system, which provides data to investors and borrowers about mortgage loans and mortgage - backed securities, was launched earlier this year and is almost fully operational. Among the highlights of the technologically advanced system are: -- A multi-functional phone system integrating GMACCM's Horsham and Chicago offices, the company's major loan servicing Loan servicing is the process by which a mortgage bank or subservicing firm collects the timely payment of interest and principal from borrowers. The level of service varies depending on the type loan and the terms negotiated between the firm and the investor seeking their services. sites, providing for backup in case of a shutdown shut·down n. A cessation of operations or activity, as at a factory. shutdown Noun the closing of a factory, shop, or other business Verb shut down at either office; -- A number of features that track the number and type of phone call, waiting times, the volume of calls in queue Pronounced "Q." A temporary holding place for data. See queuing, message queue and print queue. (programming) queue - A first-in first-out data structure used to sequence objects. Objects are added to the tail of the queue ("enqueued") and taken off the head ("dequeued"). and the number of staff members speaking with customers, thus greatly speeding response to calls; -- A "screen-pop" feature that brings a borrower's account information onto the computer screen as soon as a GMACCM Client Relations Manager answers the call (fully operational in October); and, -- A voice-response unit and Website that allow borrows and investors to access loan information around the clock, seven days a week. "GMACCM has capitalized Capitalized Recorded in asset accounts and then depreciated or amortized, as is appropriate for expenditures for items with useful lives longer than one year. on this investment very, very quickly," says Deanna Matsumoto, a partner in the Genesis Group The Genesis Group is a social organization of The Church of Jesus Christ of Latter-day Saints for African-American members and their families. It was first organized in Salt Lake City, Utah in the early 1970s to provide members an organization where they could affiliate with fellow , the management consulting Noun 1. management consulting - a service industry that provides advice to those in charge of running a business service industry - an industry that provides services rather than tangible objects firm that created the extensive training program for the GMACCM staff. "They adopted and implemented new customer service strategies and processes faster than most companies," says Matsumoto. She attributes this to a strong customer service ethnic, right from the start. GMACCM, based in Horsham, is a wholly owned subsidiary Wholly Owned Subsidiary A subsidiary whose parent company owns 100% of its common stock. Notes: In other words, the parent company owns the company outright and there are no minority owners. of GMAC. It is the nation's leading one-stop financial resource in the commercial mortgage banking industry. The diverse lending and servicing specialist has more than 50 offices nationwide. GMACCM has a servicing portfolio of over $70 billion, and provides a variety of financing products and services including long-term, interim and construction lending. Press releases and other information about GMAC Commercial Mortgage and its products and services are available at http://www.gmaccm.com on the World Wide Web. |
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