GENESYS AND IBM EXPAND SPEECH SOLUTION OFFERING.Genesys Telecommunications Laboratories, Inc., an Alcatel company (NYSE NYSE See: New York Stock Exchange :ALA)(NYSE:Paris:)(NYSE:CGEP CGEP Commonwealth Graduate Engineering Program (Virginia) CGEP Center for Gifted Education Policy ), and IBM (International Business Machines Corporation, Armonk, NY, www.ibm.com) The world's largest computer company. IBM's product lines include the S/390 mainframes (zSeries), AS/400 midrange business systems (iSeries), RS/6000 workstations and servers (pSeries), Intel-based servers (xSeries) have signed a significant new technology and reseller agreement in which the Genesys Voice Platform (GVP GVP Genesys Voice Platform GVP General Voters Party (Fiji) GVP Gasoline Vapor Pressure GVP Global Vision for Peace GVP Global Visualization Process ) technology offering has expanded to include the addition of IBM WebSphere Voice Server (WVS WVS abbr. Women's Voluntary Service ) speech solutions. With the addition of IBM WVS, customers and managed service providers now have more product options and can fully leverage the industry expertise of Genesys and IBM. The IBM WebSphere Voice Server functionality provides automated speech recognition (ASR (Automatic Speech Recognition) Using voice recognition to replace keypad entry for telephone voice menus. Typically used to speak the digits 0 through 9 insted of keying them, ASR systems may be able to recognize a limited vocabulary. See voice recognition and AVSR. ) and text-to-speech (TTS (1) See text-to-speech. (2) (Transaction Tracking System) Software that monitors a transaction until completion. In the event of a hardware or software failure, it ensures that the database is brought back to its former state before the attempt to ) resources that enable speech-based interaction. IBM WVS is now available with GVP: Network Edition (GVP: NE) and GVP: Enterprise Edition (GVP: EE). GVP: NE is a carrier grade, IP-enabled software-only solution that offers standards-based development, flexible deployment options, simplified integration and improved time to market for voice applications. GVP: EE for the enterprise is an IP-enabled, software-only solution that runs on off-the-shelf hardware. The joint IBM and Genesys technology can eliminate contact center "silos" to improve flexibility and efficiency within contact center operations. Companies can leverage their existing infrastructure and gain the flexibility needed to enhance their service levels, as Genesys solutions adapt to contact center growth needs over time. "The Genesys Voice Platform is a complete voice processing The computerized handling of voice, which includes voice store and forward, voice response, voice recognition and text to speech technologies. solution that supports advanced network routing, self-service and intelligent queuing," said Genesys chief technology officer, Elliot Danziger. "This global agreement between Genesys and IBM brings self and assisted-speech service to companies, offering a lower total cost of ownership, improved customer service, improved operational efficiency and easy deployment options." Additional benefits of the solution integration include the fact that GVP is media resource control protocol (MRCP MRCP Member of Royal College of Physicians. MRCP abbr. Member of the Royal College of Physicians ) compatible, operating on a multitude of speech recognition and text-to-speech technologies. The IBM WVS allows for transition from proprietary application program interfaces to making MRCP interface the speech technology industry standard. In addition, the joint solution supports automatic speech recognition technology, matching spoken input to the expected grammar in a speech application. WVS currently offers eight languages, including English, Australian English, UK English, German, Canadian French Canadian French n. The French language as used in Canada. Noun 1. Canadian French - the French language as spoken in Quebec, Canada French - the Romance language spoken in France and in countries colonized by France , Chinese, Japanese and Spanish. This agreement builds upon the IBM and Genesys strategic alliance that delivers call center solutions and consulting services to customers since 1999. IBM runs Genesys solutions in all of its worldwide call centers, including ibm.com and IBM's Strategic Outsourcing Delivery Service Centers. About Genesys Telecommunications Laboratories, Inc. Genesys, an Alcatel company, is 100 percent focused on software for contact centers. Leading companies in the Global 2000 and Fortune 1000 use Genesys to deliver interactions that drive better business. With 3000 customers in 80 countries, Genesys directs more than 100 million customer interactions every day. Genesys allows enterprises to achieve key business objectives by tying together customer interactions, people, and customer information in both traditional telephony and IP environments. Sophisticated routing and reporting across voice, e-mail, documents and Web interactions, coupled with integrated self service, ensure that customers are quickly connected to the right resource -- the first time. Genesys solutions stop customer frustration and allow enterprises to deliver superior customer satisfaction and improved business results. For more information, visit http://www.genesyslab.com. About Alcatel Alcatel provides communications solutions to telecommunication carriers, Internet service providers Internet service provider (ISP) Company that provides Internet connections and services to individuals and organizations. For a monthly fee, ISPs provide computer users with a connection to their site (see data transmission), as well as a log-in name and password. and enterprises for delivery of voice, data and video applications to their customers or employees. With sales of EURO 12.3 billion and 56,000 employees in 2004, Alcatel operates in more than 130 countries. Alcatel can be found on the World Wide Web at http://www.alcatel.com/. For more information, call 650/466-1078. |
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