GAB Robins Responds to Terrorist Attacks With 'Response: Nine-Eleven'.

Business Editors

PARSIPPANY, N.J.--(BUSINESS WIRE)--Sept. 14, 2001

GAB Robins, one of the largest independent loss adjusting firms in the world, has mobilized its worldwide operations and resources in response to the terrorist attacks on the World Trade Center and Pentagon.

GAB Robins has created the "Response: Nine-Eleven" deployment team to oversee these operations and resources, which can include adjusters, engineers, forensic scientists, managed care specialists and advanced claims management technologies.

"We are deeply saddened by Tuesday's events and extend our thoughts and prayers to the victims and their families," said Joseph M. Zubretsky, President and CEO of GAB Robins. "Our `Response: Nine-Eleven' team has mobilized a network of adjusters and are prepared to assist our clients affected by this tragedy. We named our response efforts `Nine-Eleven' to memorialize this infamous day and note the emergency nature of this horrific event."

As part of its immediate response, GAB Robins has mobilized its Catastrophe Services Operations; Executive Loss Adjusting division, which is comprised of its most experienced adjusters; Engineering and Fire Investigations subsidiary, which has experts in structural engineering and asbestos; and international expertise in terrorism. GAB Robins has also established dedicated 24/7 toll-free hotlines for clients who need help.

"Response: Nine-Eleven," which has set up a temporary command center in Parsippany, New Jersey, has been focused on contacting clients, assessing client needs and alerting their experts and adjusters to be on standby for losses that may include business interruption, personal and commercial property and casualty.

As part of the command center, GAB Robins has set up additional access to ClienTelligent, its Web-enabled claims management software that lets clients monitor the lifecycle of a claim.

"Being headquartered in New York and New Jersey has enabled us to develop a mobilization and tactical response quickly," said Rob Meyers, Executive Vice President. "As soon as city officials allow us into our William Street location in the financial district, that will be our new command center for all `Response: Nine-Eleven' activities. We're also prepared to support our insurance carrier clients with additional resources in other areas of the country if their adjusting staffs are deployed to New York and Washington."

For assistance, insurance carriers, insurance brokers and self-insured entities can contact GAB Robins 24/7 by calling toll-free 866/226-4343 or 866/226-0859 (fax). GAB Robins also has crisis intervention nurses and professionals who are trained in trauma counseling. For more information call 800/522-2975.

The GAB Robins Group of Companies, which has affiliated operations in 43 countries, provides a comprehensive worldwide network of loss adjusting, third party administration and managed care services.

With more than 4,000 employees worldwide, GAB Robins handles more than one million claims annually, providing seamless claims services domestically and globally for the property and casualty insurance market. For more information, visit www.gabrobinsna.com.