Fulton Financial Corporation Renews Agreement for Fiserv Custom Outsourcing and Adds CRM Focus Through Fiserv Contact Management Solution.Business Editors PITTSBURGH--(BUSINESS WIRE)--Sept. 29, 2000 Fiserv, Inc. (Nasdaq: FISV FISV Fiserv, Inc (stock symbol) ) announced today that Fulton Financial Corporation, with $6.4 billion in assets and headquarters in Lancaster, Pennsylvania Lancaster, is a city in the South Central part of the Commonwealth of Pennsylvania and is the county seat of Lancaster County. With a population of 55,351,[1] it is the 8th largest city in Pennsylvania, behind Philadelphia, Pittsburgh, Allentown, Erie, Reading, , has signed a long-term Long-term Three or more years. In the context of accounting, more than 1 year. long-term 1. Of or relating to a gain or loss in the value of a security that has been held over a specific length of time. Compare short-term. renewal contract for comprehensive financial data processing data processing or information processing, operations (e.g., handling, merging, sorting, and computing) performed upon data in accordance with strictly defined procedures, such as recording and summarizing the financial transactions of a services with the Pittsburgh-based Fiserv Custom Outsourcing (1) Contracting with outside consultants, software houses or service bureaus to perform systems analysis, programming and datacenter operations. Contrast with insourcing. See netsourcing, ASP, SSP and facilities management. Solution. In addition to renewing its data processing contract, Fulton Financial Corporation has purchased a complete contact management solution from Fiserv that will enable the bank to focus on its customer relationship management strategy. "Outsourcing is something that we feel strongly about. We want to focus on financial services The examples and perspective in this article or section may not represent a worldwide view of the subject. Please [ improve this article] or discuss the issue on the talk page. and not have to worry about technology issues," said Jim Shreiner, Executive Vice President of Fulton Financial Corporation. "Fiserv has met our growth over the years in both size and product development. It has been able to provide product and system customization to meet our needs. As a result, we see Fiserv as our partner, and they have been a major contribution to our success over the years." Fulton Financial Corporation has been a Fiserv Custom Outsourcing customer for the past 18 years. Under the new contract, Fiserv will enhance Fulton's ability to provide superior customer service by furnishing core banking applications, as well as the following CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. and retail delivery capabilities: -- A branch and teller automation system designed to boost sales. The system also will enable Fulton Financial to track sales and customer traffic in order to provide maximum service. -- A call center system that will allow Fulton Financial to provide superior service and target the sale of additional products. The system also provides customer profiles, agent instructions, and activity assignments across departments and branches to guide service requests and sales opportunities. -- A data warehouse that will be used to collect, analyze and transfer data from all delivery channels - Internet, telephone, ATM, branch - into marketing and profitability models to enhance sales and customer service. -- Internet banking services. -- A Web-based cash management system that will provide Fulton Financial commercial customers with an easy-to-use, highly functional tool to manage accounts. The system integrates accurate, reliable electronic banking services with the latest in Web technology. "Fiserv has provided us with an entire suite of products that will help make our customers more successful," Shreiner added. "We want to focus on relationship management, not just processing transactions." "With the Fiserv CRM solution and its enhanced capabilities, Fulton can better target customer contact activities and establish more significant relationships with customers," said James Puzniak, President of the Fiserv Pittsburgh Center. "In addition, providing the right solutions delivered in the most cost-effective cost-effective, n the minimal expenditure of dollars, time, and other elements necessary to achieve the health care result deemed necessary and appropriate. and efficient manner helps our clients grow their businesses and enhances the services offered to their customers." Shreiner said Fulton Financial also appreciated the Fiserv Pittsburgh Center's ISO (1) See ISO speed. (2) (International Organization for Standardization, Geneva, Switzerland, www.iso.ch) An organization that sets international standards, founded in 1946. The U.S. member body is ANSI. 9001 certification. "However, Fiserv performance in terms of day-to-day service speaks for itself," he said. "Our ISO 9001 certification is part of our commitment to delivering high-quality products and services to the financial services industry," said Puzniak. "It not only marks our ability to continue to meet the strict quality system requirements To be used efficiently, all computer software needs certain hardware components or other software resources to be present on a computer system. These pre-requisites are known as (computer) system requirements and are often used as a guideline as opposed to an absolute rule. , but provides the foundation upon which we continue to enhance our total quality programs." The Fiserv Custom Outsourcing Solution is an integrated suite of data processing and information management systems and services provided to financial institutions looking to outsource processing responsibilities to a trusted partner. Tailored to advance the strategic objectives of large financial institutions, the Fiserv Custom Outsourcing Solution provides flexible, dependable, state-of-the-art core banking systems and advanced delivery, customer relationship and information management technologies. Information about the Fiserv Custom Outsourcing Solution can be found on the Internet Internet Publicly accessible computer network connecting many smaller networks from around the world. It grew out of a U.S. Defense Department program called ARPANET (Advanced Research Projects Agency Network), established in 1969 with connections between computers at the at www.pittsburgh.fiserv.com. Fulton Financial Corporation is a multi-bank holding company headquartered in Lancaster, Pennsylvania. Incorporated in 1982, Fulton Financial operates 160 branches within 12 banking affiliates in the states of Pennsylvania, Maryland, Delaware and New Jersey. Fiserv, Inc. (NASDAQ:FISV) is an independent, full-service provider of integrated data processing Noun 1. integrated data processing - automatic data processing in which data acquisition and other stages or processing are integrated into a coherent system IDP automatic data processing, ADP - data processing by a computer and information management systems to the financial industry. As a leading technology resource, Fiserv serves more than 10,000 financial service providers worldwide, including banks, broker-dealers, credit unions, financial planners/investment advisers, insurance companies, mortgage banks and savings institutions. Headquartered in Brookfield, Wisconsin
Brookfield is a city in Waukesha County, Wisconsin, United States. The population was 38,649 at the 2000 census, but the city's population recently exceeded 40,000 people. , Fiserv also can be found on the Internet at www.fiserv.com. |
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