Fulton County, Georgia, Chooses Frank Solutions to Implement a 24x7 Self-Service Channel.Business/Technology Editors ENGLEWOOD, Colo.--(BUSINESS WIRE)--May 21, 2002 New Speech Recognition System to provide Public Self-Service for Tax Commissioners' Office and DMV DMV abbr. Department of Motor Vehicles Frank Solutions, Inc. (FSI FSI Foreign Service Institute FSI Fluid Structure Interaction FSI Fuel Stratified Injection FSI Federazione Scacchistica Italiana (Italian Chess Federation) FSI Free Standing Insert FSI Flight Simulator ) today announced that it has been selected by Fulton County (Ga.) to provide a complete self-service communications solution for the Tax Commissioners' Office. The new FSI Telepath tel·e·path n. One who communicates by telepathy. (TM) solution will use speech recognition technology from SpeechWorks (Nasdaq: SPWX SPWX Speechworks (stock symbol) ), the global leader in speech recognition and text-to-speech (TTS (1) See text-to-speech. (2) (Transaction Tracking System) Software that monitors a transaction until completion. In the event of a hardware or software failure, it ensures that the database is brought back to its former state before the attempt to ) technologies and services. The system will enable the public to get tax due dates, motor vehicle registration, and property tax information automatically, 24 x 7, over any telephone. According to Terry Noble of the Fulton County Tax Commissioner's Office, they chose FSI and TelePath for two reasons. "First, TelePath provides a technically advanced, cost effective solution which more than met the County's requirements. The voice recognition component of TelePath further separated FSI from their competitors and eliminates the problem of the public needing to call during `normal business hours.' In addition, FSI's experience with other Government agencies was a major factor in their selection. FSI has a proven track record implementing mission critical telephony solutions." Similar applications have been implemented at the State of Michigan, the State of Missouri, Denver County Assessor, and the Boulder County Assessor. "The selection of FSI by Fulton County is significant for many reasons," said Bruce Frank President & CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. . "Fulton County is one of the top 40 counties in the country, so it is a high profile client of ours. This will be another showcase installation of TelePath and all it can do for Government agencies." "We are pleased that SpeechWorks' technology is part of this exciting self-service application for a large local government organization," said Steve Chambers, chief marketing officer, SpeechWorks. "As Government organizations realize the powerful ROI (Return On Investment) The monetary benefits derived from having spent money on developing or revising a system. In the IT world, there are more ways to compute ROI than Carter has liver pills (and for those of you who never heard of that expression, it means a lot). of phone-based self-service, they are turning to speech as a critical solution." About Frank Solutions Frank Solutions, Inc. is a national leader in providing the most technologically advanced Windows NT based Interactive Voice Response (IVR (Interactive Voice Response) An automated telephone information system that speaks to the caller with a combination of fixed voice menus and data extracted from databases in real time. ), Interactive Web Response (IWR IWR Institute for Water Resources IWR Interactive Web Response IWR Internet Weather Report IWR Institute for Water Research IWR Isolated Word Recognition IWR I Will Report IWR Institute for Wood Research IWR Internal Work Request IWR Inter-Works Requisition ), and Computer Telephony (CTI (Computer Telephone Integration) Combining data with voice systems in order to enhance telephone services. For example, automatic number identification (ANI) allows a caller's records to be retrieved from the database while the call is routed to the appropriate party. ) solutions. For further information on our TelePath system and other Interactive Response applications, please visit our Web site at www.tpath.com or contact the Sales/Marketing Department at (800) 701-0161 ext.110. Don't Miss Global Speech Day - May 21-22, 2002 Join SpeechWorks for its second annual Global Speech Day, a live and free 2-day Web event May 21-22, 2002. Global Speech Day features top business and technical minds leading the way in the deployment of and vision for speech solutions and services. This year's international event includes presentations and interactive panels from leading companies and analyst firms such as ABN AMRO, America Online, Datamonitor, Intel, InterVoice-Brite, The Kelsey Group, Merlin Telecom, Microsoft, Nortel Networks, Wildfire, Yankee Group and many others, along with online chat, breaking news, and live audience polls. If you are interested in the speech industry and where it is headed, you won't want to miss Global Speech Day 2002. For more information and registration, visit http://prg.globalspeechday.com. About SpeechWorks International, Inc. Through the power of SpeechWorks technologies, the human voice is all a person needs to access instant information and conduct transactions from a phone or device. Around the world, customer service innovators such as Amtrak Amtrak, the National Railroad Passenger Corp., authorized to operate virtually all intercity passenger railroad routes in the United States. Amtrak was created by Congress in 1970 in response to more than two decades of continuous operating deficits by privately run , The Internal Revenue Service, the State of California Superior Court and the National Federation of the Blind The National Federation of the Blind (NFB) is an organization of blind people in the United States. It is the oldest and most likely largest national organization to be led by blind people. Its national headquarters are in Baltimore, Maryland. are realizing returns on SpeechWorks applications that consistently delight and serve customers 24 hours a day. With over 170 partners, SpeechWorks (Nasdaq: SPWX) delivers natural language speech recognition, speaker verification and text-to-speech (TTS) solutions to leading corporations, telecommunications providers, device manufacturers and government organizations worldwide. For a description of our products, services and unique customer programs such as SpeechWorks Here S.T.E.P.(TM) (Speech Technology Evaluation Process) call 617.428.4444 or visit www.speechworks.com. SpeechWorks and SpeechWorks Here are trademarks or registered trademarks of SpeechWorks International, Inc. in the United States and other countries. All other trademarks are the property of their respective owners. |
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