Fulcra Solutions and Spanlink Communications Partner to Deliver Cisco Systems' Customer Contact Software Platform.Business Editors/Technology Writers RALEIGH, N.C.--(BUSINESS WIRE)--Feb. 21, 2001 Fulcra ful·crum n. pl. ful·crums or ful·cra 1. The point or support on which a lever pivots. 2. Zoology An anatomical structure that acts as a hinge or a point of support. 3. to Deliver Cisco Internet Communications Software (communications, software) communications software - Application programs, operating system components, and probably firmware, forming part of a communication system. These different software components might be classified according to the functions within the Open Systems Group Solutions to Spanlink Customers Fulcra Solutions, Inc., a leading provider of Contact Management Consulting Noun 1. management consulting - a service industry that provides advice to those in charge of running a business service industry - an industry that provides services rather than tangible objects and Implementation solutions, today announced it will provide deployment capabilities to customers of Spanlink Communications, Inc., a leading provider of contact center and unified communications The real time redirection of a voice, text or e-mail message to the device closest to the intended recipient at any given time. For example, voice calls to desk phones could be routed to the user's cellphone when required. products and services for enterprise businesses and service providers. Under the terms of the professional services (job) professional services - A department of a supplier providing consultancy and programming manpower for the supplier's products. agreement, Fulcra will provide services to Spanlink customers implementing contact management solutions that utilize the Cisco Systems “Cisco” redirects here. For other uses, see Cisco (disambiguation). Cisco System,Inc. (NASDAQ: CSCO, HKSE: 4333 ) is an American multinational corporation with 54,000 employees and annual revenue of US $28.48 billion as of 2006. customer contact software platform from Cisco's Internet Communications Software Group (ICSG ICSG International Copper Study Group ) and Spanlink's own FastCall(R) suite of CTI (Computer Telephone Integration) Combining data with voice systems in order to enhance telephone services. For example, automatic number identification (ANI) allows a caller's records to be retrieved from the database while the call is routed to the appropriate party. products. Fulcra's corporate strategy is focused on delivering the set of business processes, technologies and management practices required to provide clients' employees, customers and business partners a seamless, consistent and accurate interaction, no matter which communication channel they employ. Cisco's customer contact software platform, and specifically the Cisco Customer Interaction Suite (CIS Cis (sĭs), same as Kish (1.) (1) (CompuServe Information Service) See CompuServe. (2) (Card Information S ), are key components of Fulcra's Contact Management solutions. Cisco CIS enables companies to integrate their Internet commerce, service, and telephony infrastructures to combine the personal value of human interaction with the information value of the Web and consists of several best-in-class solutions, including Cisco E-Mail Manager, Cisco Media Manager, Cisco Collaboration Server and Cisco Media Blender. With this new partnership between Fulcra and Spanlink, both of which are Cisco ICSG Consultant Integrator partners, customers can get the benefit of the combined expertise of the two companies in the technologies and processes inherent to Customer Contact solutions and Web collaboration. Consultant integrators provide critical implementation resources and specific applications expertise to customer solutions. Commented Fulcra CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. and president, Janet Holt, "Our partnership with Spanlink provides three benefits: it allows us to further sharpen sharp·en tr. & intr.v. sharp·ened, sharp·en·ing, sharp·ens To make or become sharp or sharper. sharp our strategic focus on Cisco's customer contact software platform; it provides Fulcra an opportunity to broaden our expertise with the addition of Spanlink's FastCall products; and it furthers our commitment to delivering best-in-class contact management solutions." "We're pleased to bring Fulcra in as a valued Spanlink professional services partner," said Kevin Avery, Spanlink vice president of marketing and business development. "Through our relationship with Cisco ICSG, Spanlink is often called upon to manage large, complex projects for which we will engage specialists in a given area. Based upon the technical and business expertise of the Fulcra Solutions consultants, their outstanding project delivery capabilities, and their focus on the Cisco Customer Interaction Suite, we're confident that they will provide outstanding deployments to our clients." About Fulcra Solutions Fulcra Solutions provides professional IT services enabling contact management solutions for organizations seeking to offer their employees, customers and business partners a seamless, consistent and accurate interaction, no matter which communication channel they employ. Fulcra Solutions is differentiated by their focus on and expertise with Contact Management, their superior program management capabilities and the unique expertise of the Fulcra staff, blending contact management and related technical expertise with enterprise architecture capabilities. For more information on Fulcra Solutions, visit the web site at www.fulcrasolutions.com or call 919-261-9828. About Spanlink Communications, Inc. Spanlink Communications is a leading provider of contact center and unified communications products and services for enterprise businesses and service providers. Spanlink specializes in rapid deployment of complex solutions and provides several award-winning products that facilitate the integration of multi-media communications solutions. News and information can be found at www.spanlink.com. |
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