Fulcra And Spanlink Collaborate For Cisco Solutions Implementation.Fulcra Solutions, Inc., a provider of contact management consulting Noun 1. management consulting - a service industry that provides advice to those in charge of running a business service industry - an industry that provides services rather than tangible objects and implementation solutions, announced it will provide deployment capabilities to customers of Spanlink Communications, Inc., a provider of contact center and unified communications The real time redirection of a voice, text or e-mail message to the device closest to the intended recipient at any given time. For example, voice calls to desk phones could be routed to the user's cellphone when required. products and services for enterprise businesses and service providers. Under the terms of the professional services (job) professional services - A department of a supplier providing consultancy and programming manpower for the supplier's products. agreement, Fulcra will provide services to Spanlink customers implementing contact management solutions using the Cisco Systems customer contact software platform and Spanlink's own FastCall suite of CTI (Computer Telephone Integration) Combining data with voice systems in order to enhance telephone services. For example, automatic number identification (ANI) allows a caller's records to be retrieved from the database while the call is routed to the appropriate party. products. The partnership permits Fulcra to sharpen its strategic focus on the Cisco platform while providing additional expertise with the addition of Spanlink's products, and allows Spanlink to leverage the implementation expertise of Fulcra in delivering contact management solutions. |
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