Fujitsu Technology Solutions Sees 750% ROI With salesforce.com; IT Infrastructure Company Maximizes Return on Software-Free CRM Investment.

Business Editors/High-Tech Writers

SAN FRANCISCO--(BUSINESS WIRE)--Oct. 3, 2002

Salesforce.com, the market leader in online customer relationship management (CRM), today announced that Fujitsu Technology Solutions, Inc., a leading provider of information technology infrastructure services, has recognized a return on investment (ROI) of 750% from its salesforce.com investment. The company has increased productivity throughout its organization and has brought about an enormous reduction in administrative time spent on internal pipeline management and forecasting.

A salesforce.com customer since April 2001, Fujitsu estimates that salesforce.com has saved it $75,000 per year on application costs alone because the application requires no software or hardware, and eliminates lengthy implementations, cumbersome upgrades, and costly maintenance. Salesforce.com has also allowed Fujitsu to save $415,000 a year by drastically reducing the amount of person-hours required to maintain the system, allowing redeployment of those person-hours toward sales and other mission critical activities. Fujitsu has also saved $640,000 annually on time and resources formerly spent on data gathering and maintenance.

"Investing in salesforce.com has been a smart decision on the part of our management, and salesforce.com has enhanced our healthy sales pipeline, especially that of UNIX servers and managed services," said Ken Mason, vice president of marketing at Fujitsu Technology Solutions. "The system is robust and intuitive, yet requires no outside IT support. New users have been extremely satisfied with the flexibility of salesforce.com, and we have found that there is something for everyone. In mid-2001, we deployed a majority of our salespeople in less than a month for the total implementation. That initiated a flow of requests for additional access internally. In less than a year, we have tripled the user base and currently have employees in sales, marketing, finance, and management concertedly using the hosted application for their diverse respective functions."

A growing number of companies have left traditional client/server software for salesforce.com's online, pay-as-you-go model in order to see immediate ROI and a lower total cost of ownership. Recent customer wins that exemplify this trend are Arvato Services (formerly Bertelsmann Services), Javelin Technologies, a wholly owned subsidiary of NYFIX, Inc. (Nasdaq:NYFX), and Garrett Aviation, a wholly owned subsidiary of General Electric Company (NYSE:GE).

"Fujitsu Technology Solutions is an efficient, customer-focused, solutions-driven organization," said Marc Benioff, chairman and CEO of salesforce.com. "At salesforce.com, we are 100% focused on making customers like Fujitsu Technology Solutions more successful in today's marketplace. We believe that companies of all sizes should not have to put up the with high up-front costs, lengthy implementation cycles and failure rates associated with traditional software."

Salesforce.com currently has more than 5,000 customers using its online CRM solution, including global leaders such as Le Meridien, Autodesk, and USA Today. Salesforce.com delivers its CRM solution as an online information utility via a Web Services infrastructure. In the past year, salesforce.com has added more CRM customers than Siebel (Nasdaq:SEBL), PeopleSoft (Nasdaq:PSFT), Oracle (Nasdaq:ORCL), and SAP (NYSE:SAP) combined.

About salesforce.com

Salesforce.com builds and delivers customer relationship management (CRM) applications as scalable online services. The salesforce.com product suite -- Team Edition, Professional Edition, Enterprise Edition, and Offline Edition -- gives companies of all sizes a complete 360-degree view of the customer. The company's award-winning CRM solutions provide integrated online sales force automation, customer service and support management, and marketing automation applications to help companies meet the complex challenges of global customer communication. Salesforce.com has received considerable recognition in the industry, including two Five-Star ratings from PC Magazine, two Deploy Awards from InfoWorld, Red Herring 100, Upside Hot 100, Investor's Choice Award from Enterprise Outlook, Editor's Choice from TMCLabs, Top 10 CRM Implementation from Aberdeen Group, and InfoWorld's 2001 CRM Technology of the Year. Founded in 1999, salesforce.com is headquartered in San Francisco, with offices in Europe and Asia. Salesforce.com customers include Autodesk, Arvato Services, Dow Jones Newswires, Ericsson Microelectronics, Fujitsu Technology Solutions, Kikkoman Corporation, Le Meridien, Paymentech, PMI Mortgage Insurance, Putnam Lovell NBF, Siemens PT&D, Suntory Foods, Textron Fastening Systems, USA Today and Wachovia.

About Fujitsu Technology Solutions, Inc.: http://www.ftsi.fujitsu.com

Fujitsu Technology Solutions, Inc., headquartered in Sunnyvale, California, offers worldwide IT infrastructure solutions that encompass a range of technology solutions and fully customized managed services. Fujitsu Technology Solutions, Inc., an expert in enterprise and open systems server and storage solutions, focuses on delivering high availability, mission-critical, scalable solutions in the large-systems marketplace. Drawing on the skills and experience of Fujitsu Limited, as well as our many partner companies, Fujitsu Technology Solutions Inc. enables customers to balance the needs of rapid change and stability while maximizing the return on investment in existing and new technologies.