Fujitsu Supports Retail Point of Sale Solution with Identify Software Technology; Identify's AppSight Black Box Reduces Support Costs and Improves Application Availability.

RALEIGH, N.C. -- Identify(R) Software, the pioneer and leader in application support software, today announced that Fujitsu Transaction Solutions (Frisco, Texas), a leading supplier of retail point of sale solutions, has deployed Identify's AppSight(TM) application support system as part of its strategy to lower support costs and improve the reliability of GlobalSTORE, Fujitsu's highly configurable, Windows-based retail application. Fujitsu plans to embed the Identify technology into its next release of GlobalSTORE to enhance the application's supportability.

"We start with a very strong and reliable platform," said Fujitsu Senior Architect Tom Messina, "and we have a reliable process for tracking service packs and versions and so on. But with a system as customizable and complex as GlobalSTORE, at some point down the road, neither our engineers nor our customers will know every detail and implication. This imperfect knowledge can make facing application problems rather challenging. That's why the full application view that AppSight provides is so vital."

Identify's AppSight(TM) application support system uses patented Black Box software technology to capture a complete, real-time record of enterprise application system events, conditions, and configuration--just as the flight recorder or "black box" in an aircraft captures a real-time record of each flight. Similarly, AppSight's Black Box logs provide invaluable diagnostic information when problems arise with an enterprise application and/or the system on which it runs. With the AppSight Black Box documentary log, Fujitsu's support team can replay, rather than recreate any reported problems, eliminating up to 80 percent of the cycle time typically consumed by root cause analysis.

Before adopting AppSight for GlobalSTORE support, Fujitsu did a detailed ROI projection and concluded that the solution would pay for itself within the first year. Reality has proven better yet. "One of our customers was experiencing a very intermittent problem causing POS terminals to crash," said Messina. "Before AppSight, a problem like this would have required us to send people out to the field for several weeks. But by using AppSight, we were able to deploy the Black Box in the live store environment, running it remotely from our Wake Forest, N.C., location. Because the problem was so intermittent, it may have been simply impossible to solve without Black Box. Using Black Box, we not only found the root cause and fixed the problem, we did it without travel costs, without taking our people away from the development work that moves us forward, and without the on-site disruption that can reduce customer confidence," Messina continued.

AppSight also provides Fujitsu with objective evidence in instances where GlobalSTORE is not the source of an apparent problem. "It's great for everyone involved when you can eliminate fingerpointing and focus on resolving the problem, whatever its source happens to be," said Messina. "Our mantra is to relentlessly drive costs out of customer IT operations. We see AppSight as a key enabler for doing just that. That's why we've decided to embed AppSight Black Box technology into our next release of GlobalSTORE."

About Fujitsu Transaction Solutions Inc.

Fujitsu Transaction Solutions Inc. is a wholly-owned subsidiary of Fujitsu Limited (TSE: 6702) and the IT "lifecycle solutions" provider for consumer transaction environments. The company creates and manages high availability store environments and collaborates with customers to reduce their costs and improve their profitability. Fujitsu's offerings include multi-vendor infrastructure management services, point-of-sale hardware and software, mobile devices, and self-service systems including U-Scan. The company has operated in North America for more than 30 years and has some 1,500 employees in the U.S., Canada, and the Caribbean. Example customers include Canadian Tire, ChevronTexaco, Loblaws, Nordstrom, Payless ShoeSource, Regal Cinema, Ross Dress for Less, REI, Staples, Stop & Shop and The TJX Companies, among others. The company also has a 50/50 joint venture with Retalix Ltd. (NASDAQ: RTLX) in StoreNext Retail Technologies LLC, the No. 1 supplier of retail technology to independent grocers and small chains.

About Identify Software

Identify Software, the pioneer and leader in application support software, is driven to help enterprises and software vendors accelerate the application problem resolution process to optimize business-critical application support processes. Hundreds of customers rely on Identify's application support solutions to reduce application support costs and improve business service. Founded in 1996, Identify is a global company headquartered in Tel Aviv, with operational headquarters in Raleigh, N.C., and offices throughout the U.S., Europe, and Asia-Pacific. For more information about Identify, please visit www.identify.com or call 800.364.5467.