Fujitsu's Small Call Center Solution Debute.Fujitsu (company) Fujitsu - A Japanese elecronics corporation. Fujitsu owns ICL, Amdahl Corporation, and DMR. Home USA, Japan. Business Communication Systems introduced the IntelliCenter/CMS (Call Management System) Lite, a scaled-down scaled-down adj → reducido proporcionalmente scaled-down adj → à échelle réduite scaled-down adj → version of its IntelliCenrer Call Management System. It is designed for call centers with up to 30 active agents, providing call routing, real-time 1. real-time - Describes an application which requires a program to respond to stimuli within some small upper limit of response time (typically milli- or microseconds). Process control at a chemical plant is the classic example. agent monitoring, supervisor control and reporting attributes for managing incoming call volume. Through its route table configuration and control features, the system enables sophisticated call routing and handling. Supervisors can control up to 1,000 agent profiles and 30 skills groups. On-demand and historical reporting features help call centers monitor and analyze their call routing procedures and their agent resources. The system offers a wide range of user-defined summary reports on an agent, skill group or pilot basis. Historical reports can be automatically scheduled and generated at intervals coming or happening with intervals between; now and then. See also: Interval appropriate for the call center. |
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