Frost & Sullivan Recognizes PAETEC for Customer Value Enhancement in Business Telecom Services Market.BOSTON -- Frost & Sullivan will recognize PAETEC Communications, Inc., with the 2005 Customer Value Enhancement Award at tonight's third annual Customer Value Enhancement Awards Banquet. PAETEC is being recognized for the company's outstanding marketing strategy that sets it apart from competitors in areas such as customer care. PAETEC offers customized voice and data solutions to medium-sized and large businesses, and in several verticals, including education, healthcare, hospitality, government, and financial services The examples and perspective in this article or section may not represent a worldwide view of the subject. Please [ improve this article] or discuss the issue on the talk page. . PAETEC has widened its product portfolio substantially to attract new customers across manufacturing and financial verticals. Some of its new products include SecureTec, which is a suite of Internet protocol See Internet and TCP/IP. (networking) Internet Protocol - (IP) The network layer for the TCP/IP protocol suite widely used on Ethernet networks, defined in STD 5, RFC 791. IP is a connectionless, best-effort packet switching protocol. virtual private network (IPVPN IPVPN Internet Protocol Virtual Private Network ) services, TrueConnect services, which is a suite of disaster recovery services, Advantage Business Line services, voice trading services, and DirectLink (IP Contact center solutions). "PAETEC has also started testing a suite of NexGen VoIP services," says Frost & Sullivan research analyst Imran Khan For the cricketer of the same name from the West Indies, see . Imran Khan (Urdu/Pashto: عمران احمد خان نیازی) (Imran Ahmad Khan Niazi . "It is completing internal test trials and alpha customer trials for hosted IP telephony The two-way transmission of voice over a packet-switched IP network, which is part of the TCP/IP protocol suite. The terms "IP telephony" and "voice over IP" (VoIP) are synonymous. , collaboration services, and converged services (dynamic bandwidth allocation Dynamic Bandwidth Allocation (DBA) is a technique by which traffic bandwidth in a shared telecommunications medium can be allocated on demand and fairly between different users of that bandwidth. )." The company has expanded its network by incorporating additional switching capabilities in its key markets of New York City New York City: see New York, city. New York City City (pop., 2000: 8,008,278), southeastern New York, at the mouth of the Hudson River. The largest city in the U.S. and Los Angeles Los Angeles (lôs ăn`jələs, lŏs, ăn`jəlēz'), city (1990 pop. 3,485,398), seat of Los Angeles co., S Calif.; inc. 1850. . Its marketing channels include direct selling Direct selling is the marketing of products or services to consumers through sales tactics including presentations, demonstrations, and phone calls. It is sometimes also considered to be a sale that does not utilize a "middle man" such as a retail outlets, distributors or brokers. , agent networks, wholesale sales channels, and customer referral programs. Some key factors that differentiate PAETEC's services include the ability to perform timely installs, provision of customized solutions, solid customer support that relies primarily on live agents, and its strategic relationships with leading IT and telecom vendors. "From a customer care perspective, apart from offering 24x7 live telephone customer support, the company has deployed the WebFront customer portal that enables customers to manage their accounts online," observes Khan. "PAETEC has also implemented customer advisory programs in its major markets to collect customer feedback on their needs and requirements, which further help the company improve its marketing strategy." PAETEC's successful marketing plan has enabled it to achieve what Frost & Sullivan believes is a very high customer retention rate in the very competitive telecom services market. Frost & Sullivan presents this Award to the company that has demonstrated the ability to expand the customer base, while maintaining its existing installed base, with more innovative value creation and enhancement strategies than competitors within its industry. The Award lauds Lauds is one of the two "major hours" in the Roman Catholic Liturgy of the Hours. It is to be recited in the early morning hours, preferably near dawn. Structure of the hour successful sales entry, customer acquisition and service strategies, and the degree to which those strategies have met customers' stated needs and requirements. Held in Boston, Frost & Sullivan's Customer Value Enhancement Awards Banquet honors world-class companies for their outstanding performance and achievements in customer care. An annual event, the banquet recognizes innovative developments that will significantly improve customer interaction and contribute to customer satisfaction. About PAETEC PAETEC Corp., through its operating subsidiary An operating subsidiary is a business term frequently used within the United States railroad industry. In the case of a railroad, it refers to a company that is a subsidiary but operates with its own identity and rolling stock. , PAETEC Communications, Inc., is a provider of integrated communications services, including local and long distance voice services, data and Internet services, software applications, network integration services, and managed services An umbrella term for third-party monitoring and maintaining of computers, networks and software. The actual equipment may be inhouse or at the third-party's facilities, but the "managed" implies an ongoing effort; for example, making sure the equipment is running at a certain quality . PAETEC currently provides these services to medium-sized and large businesses, colleges and universities, hospitals, hotels, governmental organizations, financial markets, and affinity groups within its 28-market service area. The company is headquartered in Fairport, N.Y. About Frost & Sullivan Frost & Sullivan, a global growth consulting company, has been partnering with clients to support the development of innovative strategies for more than 40 years. The company's industry expertise integrates growth consulting, growth partnership services, and corporate management training to identify and develop opportunities. Frost & Sullivan serves an extensive clientele that includes Global 1000 companies, emerging companies, and the investment community by providing comprehensive industry coverage that reflects a unique global perspective and combines ongoing analysis of markets, technologies, econometrics, and demographics. For more information, visit http://www.frost.com. |
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