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Frost & Sullivan Honors Surge Suppression Incorporated for Customer Value Enhancement.


BOSTON Boston, town, England
Boston, town (1991 pop. 26,495), E central England, on the Witham River. Boston's fame as a port dates from the 13th cent., when it was a Hanseatic port trading wool and wine. Having recovered from a decline in the 18th and 19th cent.
 -- Frost & Sullivan recognized Surge Suppression The diverting and/or diminishing of excessive current and voltage from the AC power line, which can damage sensitive electronic equipment. Power surges generally last less than 50 microseconds, but can reach as much as 6,000 volts and draw 3,000 amps when they arrive at the equipment.  Incorporated(R) for its commitment to excellence and customer value in the transient A malfunction that occurs at random intervals and lasts for a short duration such as a spike or surge in a power line or a memory cell that intermittently fails. See spike and power surge.

transient - 1.
 voltage surge suppressor A device that provides protection against power surges. See surge suppression.
Surge suppressor

A device that is designed to offer protection against voltage surges on the power line that supplies electrical energy to the sensitive components in electronic
 markets with the 2004 Customer Value Enhancement Award at last night's awards banquet A banquet is a large public meal or feast, complete with main courses and desserts. It usually serves a purpose, such as a charitable gathering, a ceremony, or a celebration. Sometimes a banquet consists of only desserts, but it is advisable to include main courses as well. .

The award is presented each year to the company that has demonstrated exceptional abilities in maintaining and expanding its customer base. The company's innovative sales entry, customer acquisition, and value-creation strategies sets it apart from its competitors.

"Despite tough economic conditions, Surge Suppression Incorporated(R) has come out a winner, constantly increasing market share and enhancing product ownership value for its existing customers at a competitive cost," says Frost & Sullivan research analyst Vishal Vishal is a first name often found in the Hindu community.It is also a common adjective found in north Indian languages such as Hindi, Marathi,Gujarati. The word has its root in the parent language Sanskrit.  Sapru.

A key element of Surge Suppression's customer-centric approach is to work with clients from the design to the implementation stage and then monitor product development on a regular basis. Using customer input provides streamlined products and services that ensure a high degree of customer loyalty.

"By monitoring the pulse of product and customer needs, Surge Suppression Incorporated(R) has shown tremendous creativity in product innovation specifically designed with the customer in mind," notes Sapru.

Developing products from a customer's perspective enables Surge Suppression Incorporated(R) to deliver solutions that address unmet un·met  
adj.
Not satisfied or fulfilled: unmet demands. 
 power quality needs. It offers a broad spectrum of products from low-end low-end
adj.
1. Cheapest in a line of merchandise: low-end subcompact cars.

2. Informal Of, relating to, or intended for low-income consumers; downscale:
 devices to sophisticated, high-end devices surge protective devices. As a result, it is capable of catering to the needs of a diverse clientele.

As part of its customer-focused strategy, the company continuously interacts with its customers by giving quick response to their queries through extended hours of technical support, timely service, online support and monitoring of the product, free power quality surveys, and e-mail.

It also aggressively pursues and collects customer feedback through its Web site feedback form or through its hotline 1. (company) Hotline - Hotline Communications Ltd..
2. (messaging) Hotline - Hotline Connect.
 communication. This enables present and prospective clients to gain access to product literature as and when required.

Realizing that an educated technical team is pivotal for effective customer support, Surge Suppression Incorporated(R) organizes training programs to provide the staff hands-on experience in offering customers practical solutions for unexpected operational issues. They also arrange seminars to educate customers regarding the theoretical and technical aspects of their solutions.

Over 125 worldwide distribution channels and 22 years of engineering expertise and experience provide unmatched services to present and potential customers. Backed by a solid business strategy and a strong product pipeline, Surge Suppression Incorporated(R) continues to strengthen its position in key markets such as manufacturing, education, and military facilities.

Surge Suppression's professional approach has been critical to success enabling it to constantly research, develop, and add new products. With customers being their top priority it is not surprising that the company goes the extra mile to ensure quality and safe products.

Held in Boston, the Frost & Sullivan banquet honored hon·or  
n.
1. High respect, as that shown for special merit; esteem: the honor shown to a Nobel laureate.

2.
a. Good name; reputation.

b.
 world-class companies for outstanding performance and achievements in industrial technologies. An annual event, the banquet recognized the quality and merit of distinguished individuals and companies.

For more information on Surge Suppression Incorporated(R), visit www.surgesuppression.com.

About Frost & Sullivan

Founded in 1961, Frost & Sullivan is recognized as a global leader in growth consulting. Frost & Sullivan Awards A Sullivan Award may refer to:
  • Algernon Sydney Sullivan Award or Mary Mildred Sullivan Award; awarded at 29-grantee institutions of the Algernon Sydney Sullivan Foundation.
 are presented to companies that demonstrate excellence in their industry, commending the diligence, commitment, and innovative business strategies required to advance in the global marketplace. Frost & Sullivan rigorously analyzes specific criteria to determine award recipients in a vast variety of market industries and landscapes. For further information, visit www.frost.com.
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No portion of this article can be reproduced without the express written permission from the copyright holder.
Copyright 2004, Gale Group. All rights reserved. Gale Group is a Thomson Corporation Company.

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Publication:Business Wire
Date:Jul 15, 2004
Words:570
Previous Article:Telemorphic, Inc. Recognized for Excellence in the Geotechnologies Industry.
Next Article:Stentor Presented with the 2004 Frost & Sullivan Customer Value Enhancement Award.



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