Frost & Sullivan Accolade for Diagnostic Products Corporation's Customer Service Innovation.

LONDON -- In recognition of its unique product solutions in the area of clinical diagnostics, Diagnostic Products Corporation (DPC) has been conferred the prestigious 2005 Frost & Sullivan Customer Service Innovation of the Year Award.

The award lauds DPC for implementing innovative methods to provide customers with superior service and support. In particular, the company's pioneering RealTime Solutions (RTS) suite of software solutions is commended for raising customer service standards.

"While continuous dedication towards offering a comprehensive and efficient product range has always been part of the company's mission, high-quality customer support in a manageable and structured way has also been at the core of the firm's successful business strategy," comments Mr. Raghavendra Chitta, Research Analyst with Frost & Sullivan. "Supported by their IMMULITE(R) range of products and RTS, DPC has become a significant force in the clinical diagnostics domain."

The unique RTS software solution enables DPC to monitor certain critical functions of its IMMULITE 2000 and IMMULITE 2500 instruments while functioning. This suite of solutions has set new standards in the area of customer service by shifting the focus from reactive to proactive maintenance. It allows DPC systems to send critical instrument data over the Internet in real time to a centralised location. Whenever a problem occurs, a message is sent to the technical service location where appropriate remedial action is initiated.

"This proactive approach improves the productivity of centralised labs by reducing the average downtime of the instruments," notes Mr. Chitta. "In an industry suffering from a severe shortage of qualified personnel to maintain the service, this kind of solution is of tremendous value as it allows labs to reduce their operational costs."

Feedback from DPC customers using this particular tool indicate overwhelmingly positive results, demonstrated by 85 percent reduction in unscheduled downtime and 75 percent reduction in emergency service calls reported.

Further reaffirming the dedication of the company towards superior customer service and satisfaction, DPC has now released the next generation of RTS solutions called "OnLine Reports." These solutions will enable the customer to view, from any Internet-enabled computer, a wide range of quality control and summary reports such as a peer to peer analysis that provides a consensus report compiled from multiple laboratory data.

"DPC has leveraged the success of its RealTime Solutions remote management and maintenance tool to provide personalised, relevant information to laboratory operations globally," said Michael Ziering, CEO of DPC. "Our mission at DPC is to continuously strive to be the best diagnostic company in the world, by providing the highest quality products, service and support to our customers, and by providing our employees a positive work environment for growth. We are very honoured to receive this recognition from Frost & Sullivan for what we believe is a truly innovative product. RealTime Solutions provides our customers with a proactive approach to service support while expanding the application to include OnLine Reports that allow our customers to view Levey-Jennings Reports, peer group reports and additional informative reports from any Internet-enabled computer. These new features maintain a single look and feel, minimising any training and operational overhead for our customers."

DPC has established itself as an industry leader in setting standards for customer interaction, response and attention. Exceptional services' support capabilities have benefited the company, raised the benchmark for competitors in the clinical diagnostics industry and have firmly placed DPC on the path of continued success.

Diagnostic Products Corporation

Diagnostic Products Corporation, founded in 1971, is the global leader dedicated exclusively to immunodiagnostics. DPC's product menu includes over 75 immunoassays and more than 360 specific allergens and allergy panels. In addition, DPC addresses the chemistry and laboratory automation testing needs of its customers through partnerships with manufacturers of chemistry systems and reagents. The combined chemistry and immunoassay menu is one of the largest and most diversified available, covering most laboratory tests requested. DPC also designs and manufactures automated laboratory instrumentation, which provides fast, accurate results while reducing labor and reagent costs. DPC sells its products to hospitals, clinics and laboratories in more than 100 countries. Additional Company information can be found on DPC's website at www.dpcweb.com.

Except for the historical information contained herein, this press release contains forward-looking statements that involve risks and uncertainties that could cause actual results to differ materially. These factors include the effects of governmental or other actions relating to the FDA's decision that its Application Integrity Policy should be applied to the Company or relating to the Company's Chinese affiliate; the rate of customer demand for the Company's products; the Company's ability to successfully market new and existing products; its dependence on certain suppliers; domestic and foreign government regulation; its ability to keep abreast of technological innovations and to translate them into new products; competition; political and economic instability in certain markets including the movements of foreign currencies relative to the dollar; and other risks and uncertainties disclosed from time to time in the Company's SEC reports and filings.

Frost & Sullivan

Frost & Sullivan, a global growth consulting company, has been partnering with clients to support the development of innovative strategies for more than 40 years. The company's industry expertise integrates growth consulting, growth partnership services and corporate management training to identify and develop opportunities. Frost & Sullivan serves an extensive clientele that includes Global 1000 companies, emerging companies and the investment community by providing comprehensive industry coverage that reflects a unique global perspective and combines ongoing analysis of markets, technologies, econometrics and demographics. For more information, visit http://www.frost.com.