FrontRange offers HEAT 8.3 to improve IT, support organizations.FrontRange Solutions This article or section needs sources or references that appear in reliable, third-party publications. Alone, primary sources and sources affiliated with the subject of this article are not sufficient for an accurate encyclopedia article. has announced HEAT 8.3, the latest version of the Service Management solution. Version 8.3 is intended to allow customers to provide greater stand-alone (jargon) stand-alone - Capable of operating without other programs, libraries, computers, hardware, networks, etc. Exactly what is absent is presumed to be obvious from context. "We only run Windows on stand-alone PCs because it's too dangerous to run it on networked ones." service management and to also easily integrate with modules from FrontRange's new IT Service Management (ITSM ITSM Information Technology Service Management ITSM Information Technology Security Manager ITSM Indirect Tensile Stiffness Modulus ITSM Information Technology System Management ITSM Ibm Tivoli Storage Manager ITSM It Service Management ) solution at a customer's own pace. Both HEAT 8.3 and ITSM 5.01 from FrontRange are designed to improve the performance of IT and support organizations by providing functionality fully compatible with ITIL (Information Technology Infrastructure Library, www.itil.co.uk) One of the more comprehensive as well as non-proprietary and publicly available sets of guidelines for "best practice" IT services management, owned by the British Office of Government Commerce (OGC). , a standard for service management best practices. The new modules available for HEAT allow users to expand functionality: problem management; change management; release management; configuration availability management; and service level management. As the solution is built on the Microsoft .NET See .NET. platform, the integration capability of HEAT 8.3 means customers already using the FrontRange HEAT product line can extend their current functionality by adding the new ITIL-based ITSM modules with no change to their current environments. HEAT 8.3 is available to current users and new customers immediately. www.frontrange.com |
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