FrontRange launches new IT Service Management solution.FrontRange Solutions This article or section needs sources or references that appear in reliable, third-party publications. Alone, primary sources and sources affiliated with the subject of this article are not sufficient for an accurate encyclopedia article. , a provider of IT Service Management and CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. solutions for small to mid-sized enterprises (SME (1) (Small and Medium-sized Enterprise) See SMB. (2) (Subject Matter Expert) An individual who is well-versed in the policies and procedures of a particular department or division. ) and distributed enterprises, is announcing availability of its new modular IT Service Management (ITSM ITSM Information Technology Service Management ITSM Information Technology Security Manager ITSM Indirect Tensile Stiffness Modulus ITSM Information Technology System Management ITSM Ibm Tivoli Storage Manager ITSM It Service Management ) solution. Built on the Microsoft .NET platform, it offers advanced technology capabilities and was designed to "become the most integrated ITIL (Information Technology Infrastructure Library, www.itil.co.uk) One of the more comprehensive as well as non-proprietary and publicly available sets of guidelines for "best practice" IT services management, owned by the British Office of Government Commerce (OGC). compatible solution in the marketplace." "The most significant vendor events in the service desk arena in 2005 may not be from the enterprise level players, but from the mid-market," John Ragsdale, senior research director for Forrester Research, said. "This release could change what 'enterprise service desk' means. This new suite, on a .NET platform, includes surprisingly complex functionality across incident, problem and change management, all for an attractive single price." [ILLUSTRATION OMITTED] FrontRange emphasizes IT Service Management solution's "rare ability" to provide such an overview, with each of its seven modules launched from a single common architecture. This allows all applications to work from a single database and easily exchange information, intended to simplify reporting across all levels of the business. The seven service management modules that comprise the new ITSM product are as follows: * Incident Management; * Problem Management; * Change Management; * Release Management; * Availability Management; * Configuration Management; and * Service Level Management. "ITSM represents a significant milestone for FrontRange," FrontRange CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. Michael McCloskey said. "With our new solutions, we will deliver the most advanced technology platform available in the marketplace for managing IT infrastructures. Within our advanced framework, we have codified cod·i·fy tr.v. cod·i·fied, cod·i·fy·ing, cod·i·fies 1. To reduce to a code: codify laws. 2. To arrange or systematize. our experience and best practices for delivering IT solutions to more than 8,000 companies worldwide." The suite will be available by the end of January 2004. www.frontrange.com |
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