FrontRange introduces IP Contact Center 5.0.FrontRange Solutions This article or section needs sources or references that appear in reliable, third-party publications. Alone, primary sources and sources affiliated with the subject of this article are not sufficient for an accurate encyclopedia article. USA Inc., a provider of service management, CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. and voice applications, has announced the availability of IP Contact Center (IPCC See IMS Forum. ) 5.0. The new version of FrontRange's VoIP software suite features integration with other FrontRange product families, including the company's HEAT, GoldMine Corporate Edition and the new IT Service Management (ITSM ITSM Information Technology Service Management ITSM Information Technology Security Manager ITSM Indirect Tensile Stiffness Modulus ITSM Information Technology System Management ITSM Ibm Tivoli Storage Manager ITSM It Service Management ) modules. FrontRange IPCC 5.0 is designed to enable users to train staff more effectively with features such as the Quality Management optional module with which a supervisor can record calls with server-based recording and call rating. www.frontrange.com |
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