FrontRange Solutions unveils GoldMine IP Voice Suite.FrontRange's newly announced customer communications product, GoldMine IP Voice Suite, combines two business technologies: IP telephony The two-way transmission of voice over a packet-switched IP network, which is part of the TCP/IP protocol suite. The terms "IP telephony" and "voice over IP" (VoIP) are synonymous. and customer relationship management (CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. ). The offering delivers an enterprise-class VoIP telephony application that includes full integration to GoldMine Corporate Edition CRM to help companies elevate el·e·vate tr.v. ele·vat·ed, ele·vat·ing, ele·vates 1. To move (something) to a higher place or position from a lower one; lift. 2. To increase the amplitude, intensity, or volume of. 3. the quality of interactions with their customers, which in turn can boost sales, increase customer loyalty and raise the productivity of service teams. The new product includes an advanced software-based IP telephony system (FrontRange IP Office) with unified messaging Having access to e-mail, voice mail and faxes via a common computer application or by telephone. For example, unified messaging may send faxes and digitized voice mail to a mail server that turns them into e-mail attachments. , auto-attendant, inbound in·bound 1 adj. Bound inward; incoming: inbound commuter traffic. Adj. 1. inbound and outbound productivity applications, as well as easy-to-use management tools. For example, as calls ring to service employees, GoldMine IP Voice Suite triggers screen pops of customer records from the GoldMine database. For outbound calling campaigns, users can click to dial from customer records, as well as other features added to improve productivity such as preview dialing, calling scripts and campaign status reporting. [GRAPHIC OMITTED] www.frontrange.com By Tracey E. Schelmetic, Editorial Director, Customer Inter@ction Solutions |
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