FrontRange Solutions Wins Rising Star Award from CRM Magazine; Preeminent Magazine for Customer Relationship Management Recognizes FrontRange for Its Combination of 'History, Versatility and Willingness to Change'.DUBLIN, Calif. -- FrontRange Solutions This article or section needs sources or references that appear in reliable, third-party publications. Alone, primary sources and sources affiliated with the subject of this article are not sufficient for an accurate encyclopedia article. has won a Rising Star Award from CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. magazine, the preeminent publication of the Customer Relationship Management (CRM) industry. FrontRange was one of only three companies recognized by the magazine in the inaugural year of its annual Rising Star program. The Rising Star awards were introduced to "honor customer service technology vendors that are gaining momentum in their respective spaces," according to according to prep. 1. As stated or indicated by; on the authority of: according to historians. 2. In keeping with: according to instructions. 3. David Myron, Editor-in-Chief of CRM. In the April edition of CRM that announces the Rising Star winners, Senior Writer Marshall Lager wrote: "FrontRange Solutions gets a Rising Star nod this year for lots of reasons, and they add up to one thing: This company doesn't let itself get held back. It combines history, versatility, and willingness to change into a winning recipe." "FrontRange has built on the history of its seminal GoldMine CRM product with a series of applications that relate directly to service and support," Lager elaborated. "First among these is the HEAT product suite, which contains modules for the service desk, self-service, mobile management, knowledge base, secure customer support, and desktop management." In the article, Lager also cites the introduction in the last year of the FrontRange(TM) IT Service Management (ITSM ITSM Information Technology Service Management ITSM Information Technology Security Manager ITSM Indirect Tensile Stiffness Modulus ITSM Information Technology System Management ITSM Ibm Tivoli Storage Manager ITSM It Service Management ) and IP Contact Center (IPCC See IMS Forum. ) product lines, as well as the $200 million investment in the company made in January by private equity firm Francisco Partners. In response to questions about his large-scale competition in various realms, FrontRange CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. Michael McCloskey is quoted as saying: "We see the strongest opportunity in the mid-market, and we can pick away at the other vendors' business one customer at a time." The CRM Rising Star recognition is one of several awards claimed by FrontRange and its products in recent months. In January, FrontRange IP Contact Center 5.0 solution received a 2005 Product of the Year Award presented by Customer Inter@ction Solutions(R) magazine. Last month, IP Contact Center was named one of Call Center Magazine's 2006 Products of the Year. And earlier this month, FrontRange HEAT(R) won "Best Help Desk Solution, Best in Americas" from the 2006 Members' Choice Awards, a recognition program hosted by ContactCenterWorld.com. Read the full CRM feature recognizing FrontRange as a Rising Star at http://destinationcrm.com/articles/default.asp?ArticleID=5909. About FrontRange Solutions FrontRange Solutions develops award-winning software and solutions used by more than 130,000 companies and over 1.2 million seats worldwide to manage a wide variety of business relationships and provide exceptional service. FrontRange(TM) product families, designed specifically for small-to-medium-enterprise (SME (1) (Small and Medium-sized Enterprise) See SMB. (2) (Subject Matter Expert) An individual who is well-versed in the policies and procedures of a particular department or division. ) and distributed enterprise organizations, include: GoldMine(R) for Customer Relationship Management (CRM); IT Service Management with HEAT(R) and ITIL (Information Technology Infrastructure Library, www.itil.co.uk) One of the more comprehensive as well as non-proprietary and publicly available sets of guidelines for "best practice" IT services management, owned by the British Office of Government Commerce (OGC). (R) standards-based modules for complete service management; Communication Management including IP Office, GoldMine(R) IP Voice Suite and IP Contact Center for reduced telephony costs and increased agent productivity, streamlined customer service and communications; and Infrastructure Management, which provides the ability to optimize the full lifecycle of a company's assets. Customers representing 44 percent of the Fortune 100 and 76 percent of the FTSE FTSE A company that specializes in index calculation. Although not part of a stock exchange, co-owners include the London Stock Exchange and the Financial Times. Notes: The FTSE is similar to Standard & Poor's in the United States. 100, include Coca-Cola, Shell Oil, Prudential Securities, Electricite de France, Mack Trucks Mack Trucks is one of the world's leading truck-manufacturing companies. It is now a subsidiary of AB Volvo, Volvo Group. The company's headquarters are in Allentown, Pennsylvania, in the Lehigh Valley region of the state. , Campbell Soup, Avaya, Bechtel Corp, Bank of America
Bank of America (NYSE: BAC TYO: 8648 ) is the largest commercial bank in the United States in terms of deposits, and the largest company of its kind in the world. , and Turner News Network. For more information, call 800-776-7889 or visit www.frontrange.com. GoldMine, HEAT and other FrontRange Solutions products, brands and trademarks are property of FrontRange Solutions USA Inc. and/or its affiliates in the United States and/or other countries. Other products, brands and trademarks are property of their respective owners/companies. |
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