FrontRange Releases Refined iHEAT(TM); Latest Version of Remote-Access Product for HEAT(R) Service Management Tools Offers Users Refinements That Increase Ease of Use, Tighten Security and Reduce Total Cost of Ownership.DUBLIN, Calif. -- FrontRange Solutions This article or section needs sources or references that appear in reliable, third-party publications. Alone, primary sources and sources affiliated with the subject of this article are not sufficient for an accurate encyclopedia article. , a global leader in IT Service Management, Voice Application, and CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. solutions for small to mid-sized enterprises (SME (1) (Small and Medium-sized Enterprise) See SMB. (2) (Subject Matter Expert) An individual who is well-versed in the policies and procedures of a particular department or division. ) and distributed enterprises, announced today general availability of the latest version of its iHEAT(TM) remote-access product for its award-winning HEAT(R) Product Suite. FrontRange(TM) iHEAT 8.3.7 offers HEAT users refined capabilities that increase ease of use, tighten security measures Noun 1. security measures - measures taken as a precaution against theft or espionage or sabotage etc.; "military security has been stepped up since the recent uprising" security and reduce the total cost of ownership of their service management tools. The latest version of iHEAT includes these new features and benefits: --iHEAT 8.3.7 allows users to use a Universal Print Driver for printing to local client printers. --Proxy tunneling allows iHEAT to transmit data through Port 443 via the HTTPS (1) (HyperText Transport Protocol Secure) The protocol for accessing a secure Web server. Using HTTPS in the URL instead of HTTP directs the message to a secure port number rather than the default Web port number of 80. CONNECT method (also referred to as SSL (Secure Sockets Layer) The leading security protocol on the Internet. Developed by Netscape, SSL is widely used to do two things: to validate the identity of a Web site and to create an encrypted connection for sending credit card and other personal data. tunneling or HTTPS tunneling.) This allows a remote user who accesses the Internet via a Web proxy server Also called a "proxy," it is a computer system or router that breaks the connection between sender and receiver. Functioning as a relay between client and server, proxy servers are used to help prevent an attacker from invading the private network. to connect securely to iHEAT Servers. --iHEAT supports Microsoft's Group Policy and its extensions. This means systems administrators can manage registry-based policy, assign scripts, redirect folders, manage applications, and specify security options. --Systems administrators may install the iHEAT Server on to Windows XP Service Pack 2, which enables organizations to lower their cost of ownership in many cases. iHEAT is part of the FrontRange award-winning HEAT Product Suite line of service management tools. Most recently HEAT was selected by ISM See ISM band. Inc., Customer Relationship Management (CRM) and Real-Time Enterprise strategic advisors, for a Top 15 CRM Small & Medium Business Software Award for 2006. This is the third consecutive time HEAT was named a winner. The Top 15 selections are featured in ISM's 14th edition of The Guide to CRM Automation and in a Top 15 CD available at (www.ismguide.com). HEAT is also verified by Pink Elephant as supporting the following ITIL (Information Technology Infrastructure Library, www.itil.co.uk) One of the more comprehensive as well as non-proprietary and publicly available sets of guidelines for "best practice" IT services management, owned by the British Office of Government Commerce (OGC). (R) processes: Incident Management, Problem Management, Change Management and Configuration Management. "iHEAT is a great way for customers to extend the same HEAT capability that gives organizations a low-cost, low-risk way of adopting ITIL processes and, thereby, achieve standardized processes that increase efficiency and lower service desk costs," said Lori Samolyk, FrontRange Senior Product Marketing Manager. "Since HEAT can be used for internal IT help desk or external customer support, this iHEAT release is a great fit for technicians who work remotely or are on-the-go." About FrontRange Solutions FrontRange Solutions develops award-winning software and solutions used by more than 130,000 companies and over 1.2 million seats worldwide to manage a wide variety of business relationships and provide exceptional service. FrontRange(TM) product families, designed specifically for small-to-medium-enterprise (SME) and distributed enterprise organizations include: GoldMine(R) for Customer Relationship Management (CRM); IT Service Management with HEAT(R) and ITIL(R) standards-based modules for complete service management; Communication Management including IP Office, GoldMine(R) IP Voice Suite and IP Contact Center for reduced telephony costs and increased agent productivity, streamlined customer service and communications; and Infrastructure Management, which provides the ability to optimize the full lifecycle of a company's assets. Customers representing 44 percent of the Fortune 100 and 76 percent of the FTSE FTSE A company that specializes in index calculation. Although not part of a stock exchange, co-owners include the London Stock Exchange and the Financial Times. Notes: The FTSE is similar to Standard & Poor's in the United States. 100, include Coca-Cola, Shell Oil, Prudential Securities, Electricite de France, Mack Trucks, Campbell Soup, Avaya, Bechtel Corp, Bank of America
Bank of America (NYSE: BAC TYO: 8648 ) is the largest commercial bank in the United States in terms of deposits, and the largest company of its kind in the world. , and Turner News Network. For more information, call 800-776-7889 or visit www.frontrange.com. GoldMine, HEAT and other FrontRange Solutions products, brands and trademarks are property of FrontRange Solutions USA Inc. and/or its affiliates in the United States and/or other countries. Other products, brands and trademarks are property of their respective owners/companies. |
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