FrontLines 2002 Conference Tackles Today's Support and Technical Challenges.

Business/Technology Editors

The Frontlines 2002 Technical Support Conference will be held in Orlando, FL, October 28-29, 2002, with optional workshops on October 26, 27, and 30.

Presented by MIS Training Institute and hosted by George Spalding, renowned support evangelist, FrontLines 2002 focuses on the critical role technical support plays in the success of today's organizations. In two intensive days, this highly acclaimed event will cover the topics that tech support professionals need to know now: using metrics effectively, handling difficult customers, coping with stress on the job, implementing wireless networks, motivating help desk teams to higher standards, employing sound project management techniques, implementing SLAs, and more.

FrontLines presenters include such recognized industry experts as Kirk Weisler, Chief Moral Officer, Boulder Mountain Academy; Todd Lammle, CEO, GlobalNet Training Inc. and author the Sybex CCNA Study Guide; Mark Minasi, Chief Scientist, MR&D; and David Ruiz, President, Integrated Technologies Corporation, among others. These hands-on pros will share their experience and provide tools and techniques that can be put to use immediately in the workplace.

In addition to six optional workshops on October 27 and 30, FrontLines is offering two Help Desk Certification Courses presented by STI Knowledge. The Certified Help Desk Manager(TM) Certification Course and the Certified Help Desk Professional(TM) Certification Course will be held October 26-27, 2002. These intensive programs are designed to prepare attendees for the Web-based CHDM and CHDP exams.

For more information about this unique event and to register, go to www.front-lines.com or call MIS Training Institute at 508-879-7999, ext. 346.

Founded in 1978, MIS Training Institute has offices in the USA, UK, and Asia. MIS' expertise is drawn on experience gained in training more than 100,000 delegates across five continents. MIS Training Institute is a Euromoney Training Group Company.