Freshwater Software Selected by Digex as Component of Management Service; Company Chooses Freshwater Software To Ensure Site Reliability and Application Health.Business Editors & Technology Writers BOULDER, Colo.--(BUSINESS WIRE)--April 23, 2001 Freshwater Software, the leading provider of comprehensive e-Business monitoring and management growth solutions, today announced that Digex, the leading high-end managed Web and application hosting service provider for businesses worldwide, has agreed to use Freshwater Software as part of their suite of management and monitoring tools. Under terms of the agreement, Digex will use Freshwater's managed service offering Global SiteReliance (http://www.freshwater.com/SiteReliance.htm). "Digex recognizes that reliability and availability are as vital as excellence in architecture design when supporting the uptime and performance of our customers' Web environments," said Mark Shull, CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. and President of Digex. "We sought a company that had a proven track record of experience with cutting-edge, user-friendly monitoring and reporting solutions and offered superior customer service. Freshwater fit the bill. This partnership will enable us to continue our global expansion while providing the best services possible to our customers." With Global SiteReliance, Digex will receive Web monitoring See Internet monitoring. and management software to support their enterprise client base. Digex operates five data centers in the U.S. and UK, which house their fully managed servers, all monitored from the Digex Network Operations Center See NOC. Network Operations Center - (NOC) A location from which the operation of a network or internet is monitored. Additionally, this center usually serves as a clearinghouse for connectivity problems and efforts to resolve those problems. (NOC (Network Operations Center) A central or regional location for monitoring a large network. Also called a "network management center" (NMC), "service management center" (SMC) or "network control center" (NCC), a NOC may be used to manage a large enterprise network, ). Digex has used Freshwater's products since 1997. "As e-Businesses continue to expand globally, managing the reliability and availability of Web environments from internal points is a critical component of operational success," said Donna Auguste, president and CEO of Freshwater Software. "Digex is leading the industry in adopting Freshwater's comprehensive eBusiness solution to ensure that their customers benefit from Web environments that are reliable, available and easy-to-use, regardless of the company's geographical location or size." Freshwater's eBusiness Growth Solutions Freshwater's flagship e-Business management service, Global SiteReliance, delivers real-time performance and availability data. The service includes: -- Remote monitoring (protocol) remote monitoring - (RMON) A network management protocol that allows network information to be gathered at a single computer. Whereas SNMP gathers network data from a single type of Management Information Base (MIB), RMON 1 defines nine additional MIBs that provide a service that enables Digex system administrators to see how their customers' Web networks are operating from multiple locations around the world; -- Local monitoring service The general surveillance of known air traffic movements by reference to a radar scope presentation or other means, for the purpose of passing advisory information concerning conflicting traffic or providing navigational assistance. that gives Digex system administrators an accurate, complete picture of their Web sites' health -- from URL URL in full Uniform Resource Locator Address of a resource on the Internet. The resource can be any type of file stored on a server, such as a Web page, a text file, a graphics file, or an application program. accessibility to file-size stability and graphics availability; -- Freshwater customer support 24x7 assistance for pinpointing Global SiteReliance issue resolution; -- Freshwater's exclusive e-Business `best practices' consulting and training. About Freshwater Software Freshwater Software, Inc., provides comprehensive, global eBusiness environment monitoring and management solutions to enable eBusiness growth. Freshwater's solutions ensure that eBusinesses are available 24x7 and that they deliver a superior online experience for end users. Freshwater's product line includes Global SiteReliance for complete managed services An umbrella term for third-party monitoring and maintaining of computers, networks and software. The actual equipment may be inhouse or at the third-party's facilities, but the "managed" implies an ongoing effort; for example, making sure the equipment is running at a certain quality , SiteScope for internal monitoring, and SiteSeer for external monitoring. Customers include America Online, Digex, Intel Online Services, Merrill Lynch, Motley Fool.com, CNET (body) CNET - Centre national d'Etudes des Telecommunications. The French national telecommunications research centre at Lannion. , and more than 2,600 other companies. Founded in 1996 and headquartered in Boulder, Colo., Freshwater Software is a privately held company privately held company A firm whose shares are held within a relatively small circle of owners and are not traded publicly. with venture capital support from Mayfield Fund and Mohr, Davidow Ventures. Visit www.freshwater.com or call 303/443-2266 for more information. Editor's Note: Freshwater Software, Global SiteReliance, SiteSeer and SiteScope are registered trademarks of Freshwater Software, Inc. All other trademarks mentioned herein are the property of their respective owners. |
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