Fresh solutions for staffing challenges.
The development of a comprehensive plan for hiring and training the right apartment professionals--and then keeping them for the long haul--is on every management company's "must-do" list. But as many apartment companies have discovered, hiring away from the competition or offering a quick-fix incentive plan is not the answer.
To ensure a healthy bottom line, the industry must continue to invest in its most important asset: its employees. From finding high-quality hires to implementing staff training and education programs, this issue of UNITS offers strategies for solving myriad staffing challenges.
On page 22 in Warding Off the 'Toxic Boss,' Mike Beirne describes how the office environment can breed managers who deal with human relations human relations npl → relaciones fpl humanas issues in a way that brings staff motivation to nil--in a hurry. He illustrates reasons to remove "toxic" managers as soon as they are identified.
Simpson Housing's five-step staff retention plan has helped reduce turnover in the leasing office from 85 percent to an impressive 25 percent. Find out how Simpson has broken the industry mold in Finders, Keepers, page 26.
Christopher Frank Carandini Lee, CBE (born May 27, 1922) is an English actor known for his professional longevity and his distinctive basso delivery. explains how talent is the key to success. Hiring, retaining, rewarding and recognizing employee contributions and accomplishments is essential. See page 28, Creating a Best-In-Class Workplace.
When maintenance staff turnover was in the danger zone, one AIMCO AIMCO Apartment Investment Management Company (Columbus, OH) employee created a training program that developed the "best of the best." Read Top Gun: Training Maintenance Mavericks, page 34.
In How to Predict Employee Fit, page 37, David Alagno shows how AvalonBay's Predictive Index Predictive Index is a management tool for predicting, describing and measuring the work behavior and potential of individuals and groups at all organizational levels. It claims to provide assessment of performance drives, management styles, capabilities, potentials, interests and , or PI, has helped the company's hiring managers get past a candidate's enthusiasm and delve into more core issues.
Mid-America's training program builds human capital and helps new managers learn company culture. On page 42, Manager Training Gives Reasons to Stay, Janice Myers outlines the program that has managers hooked.
On page 46, Shirley A. Robertson, CPM (1) (Critical Path Method) A project management planning and control technique implemented on computers. The critical path is the series of activities and tasks in the project that have no built-in slack time. , lists 12 Ways to Bring Fair Housing to Team Meetings. By incorporating fair housing education into regular staff meetings, apartment professionals can ensure that the courtroom will not be their classroom.
This issue of UNITS also highlights some pressing environmental issues facing the industry. In 2001, the U.S. Department of Energy amended energy conservation standards for central air conditioners and heat pumps, raising the minimum Seasonal Energy Efficiency Ratio The efficiency of air conditioners are often rated by theSeasonal Energy Efficiency Ratio (SEER). The higher the SEER rating of a unit, the more energy efficient it is. The SEER rating is the Btu of cooling output during a typical cooling-season divided by the total electric energy (SEER) value by 30 percent. Read answers to frequently asked questions on page 50, Conservation Standards for HVAC (Heating Ventilation Air Conditioning) In the home or small office with a handful of computers, HVAC is more for human comfort than the machines. In large datacenters, a humidity-free room with a steady, cool temperature is essential for the trouble-free to Change in January 2006.
In Trimming Lawn Cuts Costs, page 56, Lori McGreal explains how xeriscaping--replacing water-thirsty grass with indigenous plants--has helped her Arizona apartment community save on water, sewer and maintenance costs while updating its look.
Infrared cameras are becoming more popular as a non-invasive, cost-effective way to pinpoint moisture leaks, faulty wiring, construction defects and termite termite or white ant, common name for a soft-bodied social insect of the order Isoptera. Termites are easily distinguished from ants by comparison of the base of the abdomen, which is broadly joined to the thorax in termites; in ants, there is infestation infestation /in·fes·ta·tion/ (-fes-ta´shun) parasitic attack or subsistence on the skin and/or its appendages, as by insects, mites, or ticks; sometimes used to denote parasitic invasion of the organs and tissues, as by helminths. . See page 60, Infrared: Hot Technology for Diagnosing Building Ills, by Dick Price.
In its deal with Archstone-Smith, Oakwood Worldwide transferred real estate assets while increasing its leased portfolio. Howard E Ruby details the transaction on page 64, Oakwood Worldwide: The Corporate Housing Pioneer Continues to Chart New Territory.
More than 4,200 attendees spent three days learning and networking at the 2005 NAA NAA
Nomina Anatomica Avium. Education Conference & Exposition: You Can Have It All, in Orlando, Fla. Read the highlights on page 66.
It is not too soon to register for the 2006 NAA Conference & Exposition. For information, visit www.naahq.org/educonf or mail in the registration form on page 78.