France Telecom North America Creates New Call Center Solutions Group.NEW YORK--(BUSINESS WIRE)--Aug. 31, 1998--France Telecom North America North America, third largest continent (1990 est. pop. 365,000,000), c.9,400,000 sq mi (24,346,000 sq km), the northern of the two continents of the Western Hemisphere. (FTNA) announced today the formation of a new Call Center Solutions group. Offering comprehensive, seamless service to North American North American named after North America. North American blastomycosis see North American blastomycosis. North American cattle tick see boophilusannulatus. customers looking to establish call center operations in France, the group will also provide consulting services Noun 1. consulting service - service provided by a professional advisor (e.g., a lawyer or doctor or CPA etc.) service - work done by one person or group that benefits another; "budget separately for goods and services" for companies looking to set up a successful European call center. "There are many European telcos that are promoting call centers in their countries. But to be truly customer focused, France Telecom provides more than just telecom services. We are also here to help North American companies understand France and the benefits of doing business there," said Dante Bellisari, Director of Call Centers for FTNA. "Providing North American customers with answers to a complete array of questions, offering competitive pricing and ensuring quality service is what we are here to do." The FTNA Call Center Solutions group follows on the heels of the France Telecom Call Center Solutions group created last year in France as an independent Business Unit. Call centers have become an increasingly strategic and competitive weapon as companies seek improved ways to forge customer loyalty and gain greater shares of international markets. France Telecom is supporting customers with a flexible suite of call center solutions that cover everything from initial need analysis and provision of secure telecommunications platforms to call center construction and resource supervision. France Telecom also offers complete call center outsourcing. Over the years France Telecom has established a close working relationship with Invest In France (DATAR DATAR Délégation à l'Aménagement du Territoire et à l'Action Régionale (French) DATAR Distributed Aperture of Tethered Array Radar DATAR Digital Automatic Tracking and Ranging ), the French government agency responsible for promoting further understanding on development grants, site selection, incentive programs and tax consulting. The France Telecom/Invest in France partnership offers assistance and guidance to call center customers of all sizes--from five to 500 seats. "We understand North American customers' apprehension about going to Europe and dealing with a new language, as well as cultural and business issues," said Nicolas Lenoir, Director, Call Center Projects for DATAR. "Therefore we have developed a hands-on approach to ensure that customers will be able to meet their business objectives when opening successful call center operations in France. We will be with them every step of the way." France Telecom offers a comprehensive range of call center solutions to help businesses build and sustain committed relationships A committed relationship is an interpersonal relationship based upon a mutually agreed upon commitment to one another involving exclusivity, honesty, or some other agreed upon behavior. with their customers. The service catalogue was recently enhanced with a new value-added service A value-added service (VAS) is a telecommunications industry term for non-core services or, in short, all services beyond standard voice calls and fax transmissions. : the Call Center Hotel. This turnkey service allows companies to lease facilities staffed by qualified teams of agents, thus enabling their call center to be up and running immediately. France Telecom is one of the world's leading telecommunications carriers, with 1997 consolidated operating revenues operating revenue Revenue from any regular source. Revenue from sales is adjusted for discounts and returns when calculating operating revenue. Compare other revenue. of FF 156.7 billion, 33.7 million telephone lines in service and operations in more than 50 countries. In addition to local and long-distance telephony, France Telecom provides businesses and consumers with data, wireless, on-line, Internet, cable-TV, broadcast and value-added services. France Telecom (NYSE NYSE See: New York Stock Exchange :FTE FTE Full-Time Equivalent FTE Full-Time Employee FTE Full-Time Equivalency FTE Full Time Employment FTE Foundation for Teaching Economics FTE Full Time Enrollment FTE For the Enterprise (SQL) FTE Fund for Theological Education ) held an initial public offering in October 1997. Together with Deutsche Telekom Deutsche Telekom AG (ISIN: DE0005557508, FWB: DTE, NYSE: DT, LSE: DEU, TYO: 9496 ) (abbreviated DTAG) is a telecommunications company headquartered in Bonn, Germany. It is the largest telecommunications company in Germany and in the EU. and Sprint, France Telecom created the international joint venture Global One, providing global, seamless voice and data services for businesses, consumers and carriers.
CONTACT: France Telecom North America, New York
Dante P. Bellisari, 212/332-2182
dbellisari@ftna.com
or Elizabeth Mayeri, 212/332-2115
emayeri@ftna.com
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