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Browse Frahm, Jennifer 1-2 out of 2 article(s) Title Type Date Words The difference is in the details: when it comes to change communication, it's not as much what you say but how you say it. Mar 1, 2011 1932 At a crossroads: in a hyper-connected marketplace, your ability to forge and manage connections is the only competitive capability worth worrying about. Column Sep 1, 2010 685

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