Foresight Software's Service Management System now available in Japan through IBM Japan; Fully Translated Into Kanji for Japanese Market.ATLANTA--(BUSINESS WIRE)--Aug. 2, 1996--Foresight Software Inc. today announced that its Service Management System is now available in Japan through IBM (International Business Machines Corporation, Armonk, NY, www.ibm.com) The world's largest computer company. IBM's product lines include the S/390 mainframes (zSeries), AS/400 midrange business systems (iSeries), RS/6000 workstations and servers (pSeries), Intel-based servers (xSeries) Japan Ltd. Service Management System, which will be sold by IBM Japan under the MXPJ brand name, is a leading client/server customer interaction software package that automates and integrates help desk, call management, contract administration, field service, inventory logistics, repair center and financial management operations within service organizations. It is used by companies that require a combination of help desk, field technicians and repair center operations in order to service their customers. IBM Japan has fully translated Service Management System into Kanji (human language, character) kanji - /kahn'jee/ (From the Japanese "kan" - the Chinese Han dynasty, and "ji" - glyph or letter of the alphabet. Not capitalised. Plural "kanji") The Japanese word for a Han character used in Japanese. , including a fully localized Translated into the spoken language of the country. See localization. Japanese user interface, on-line help and printed documentation. "We have seen tremendous growth in the Asia Pacific market for service management systems, and have taken important strategic steps to best address this opportunity by establishing partnerships locally," said Kent LaRoque, president and CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. , Foresight (graphics, tool) Foresight - A software product from Nu Thena providing graphical modelling tools for high level system design and simulation. Software Inc. "IBM Japan is an ideal strategic partner to roll out this product because of its large market presence and interest in the service market. Through partnerships like this one, we have already established a strong international presence with customers like Inchcape Marketing LTD which has multiple installations throughout the Asia Pacific region." Service Management System is available immediately from IBM Japan. For more information, contact IBM Japan Ltd., MXPJ Group, Manufacturing Industry Division, 19-21 Nihonbachi Hakozaki-cho, Chuo-ku, Tokyo 103 Japan, call +81-3-3808-6730 or fax +81-3-3664-4562. Foresight Software Inc. is a leading provider of customer interaction software for global organizations that depend upon customer service operations for critical market differentiation and competitive advantage. Foresight Software operates independently as a member of Platinum Equity Platinum Equity is an American information technology and private equity firm. It was founded by billionaire Tom Gores in 1995 and is headquartered in Beverly Hills, California. Holdings' portfolio of companies. Based in Atlanta, the company's Service Management System is a fully integrated client/server product suite that utilizes a broad array of advanced technologies to deliver a total solution for customer service organizations. In addition to its fully functional product suite and advanced technology, Foresight Software, like its customers, depends upon its service offerings for market differentiation. The company's Service Management System automates and integrates help desk, call management, contract administration, field service, inventory logistics, repair center and financial management operations within service organizations. Foresight Software markets its products worldwide to customer-driven companies that develop or support highly complex products in industries such as computer hardware and software, medical technology, office automation, telecommunications Communicating information, including data, text, pictures, voice and video over long distance. See communications. and instrumentation instrumentation, in music: see orchestra and orchestration. instrumentation In technology, the development and use of precise measuring, analysis, and control equipment. equipment. This fully integrated solution enables customers such as Baxter Healthcare, Telindus, Danka and Inchcape Marketing Ltd. to analyze their business performance and make informed business decisions about company resources and customer relationships. -0- Throughout this document, software and hardware products are mentioned by name. In most, if not all cases, these product names are claimed as trademarks by the companies that manufacture the products. It is not our intention to claim these names or trademarks as our own. CONTACT: Elyse Familant George Cohen George Reginald Cohen MBE (born 22 October 1939, Kensington, London) was the right back for England in the side which won the 1966 World Cup. He is the uncle of Rugby Union World Cup winner, Ben Cohen. Communications 508/725-3637 or Jerry Goldstein Jerry Goldstein (born 23 December 1970) is a space physicist whose research has focused on the Earth's plasmasphere, a high-altitude extension of the ionized portion of the planet's upper atmosphere. Foresight Software Inc. 770/206-1020 or Kohichiroh Arimoto IBM Japan Ltd. +81-3-3808-6730 |
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