Browse Call centers topic

Forecasts and trends subtopic

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1-33 out of 33 article(s)

Title	Author	Type	Date	Words
Research and Markets: Contact Centre Markets and Technologies Forecast in China to 2013.			Dec 10, 2009	279
Asset acquisition: smart outsourcing for hard times.	Dawson, Keith		Feb 1, 2009	917
Call centers are hidden hiring gems.	Tehrani, Rich		Feb 1, 2009	681
Let the predictions begin!	Searcy, Tim		Jan 1, 2009	877
A Study of Latin American Contact Center Solutions Markets - Examine Forecasts, Trends and Competitive Landscape of the Market.		Report	Oct 9, 2008	165
Assurant Solutions: "achieving lift in the call center marketplace".	Tehrani, Nadji	Interview	Dec 1, 2006	2807
Your call is important to us: in the early 1990s, call centres were hailed as a saviour for communities hit hard by the re-structuring of the manufacturing sector throughout the 1980s. Nicky Welch talks to workers in Bendigo's call centres about the reality.	Welch, Nicky		Oct 1, 2006	3560
The next 25 years in CRM and call centers.	Tehrani, Nadji	Editorial	Jul 1, 2006	2426
The dawn of Call Center 2.0.	Tehrani, Rich		Apr 1, 2006	1363
Looking beyond the call center: preventing erosion in your customer base and profits.	Mehrotra, Vijay		Mar 1, 2006	1574
The crystal ball: visionaries offer compelling outlook for 2006 and beyond; Industry leaders speak out on the future of contact centers, CRM and teleservices.	Tehrani, Nadji		Feb 1, 2006	2166
India's IT and call centre industry establishes workforce database.		Brief Article	Jan 19, 2006	233
Deconstructing the call center.	Tehrani, Rich	Column	Jan 1, 2006	1764
The inbound New Year, and a New Year of inbound.	Schelmetic, Tracey E.	Column	Jan 1, 2006	868
Simulation training: the power of continuous performance optimization.	Baker, Wade		Jun 1, 2005	1850
This is the best thing EVER!... Don't tell anyone.	Butcher, David R.	Column	Jun 1, 2005	405
The benefits of distributing the call center.	Schelmetic, Tracey E.		Jun 1, 2005	495
Reading beyond stereotypes: considering Ontario, Canada, for outsourcing and call centers.	Butcher, David R.		May 1, 2005	1542
IP contact center technology: eliminating the risks (Part IV).	Hayden, Kevin		May 1, 2005	1603
Only early adopters will succeed: in the call/contact center and CRM industries.	Tehrani, Nadji	Editorial	Apr 1, 2005	1797
IP contact center technology: what you need to know (Part III); Multisite contact center technology centralization: eliminating the risks.	Hayden, Kevin	Column	Apr 1, 2005	1313
The new paradigm for market dominance: for VoIP technology, teleservices & CRM ...	Tehrani, Nadji	Editorial	Mar 1, 2005	1648
IP contact center technology: what you need to know (part I); Multisite contact center technology centralization: eliminating the risks.	Hayden, Kevin		Feb 1, 2005	1086
"Hello!" "This is your call center. I'm evolving into a more dynamic channel for banks to interact with their customers." If your call center could ring you up, that is probably what it would say.	Sablosky, Tanja Lian		Oct 1, 2004	2251
LogicTree to voice automate Citco Mutual Fund Services Help Line.		Brief Article	Oct 1, 2004	65
FrontRange over IP: a talk with CEO Michael McCloskey.		Interview	Oct 1, 2004	927
Indian by day, American by night.	Pal, Amitabh	Brief Article	Aug 1, 2004	2822
Unraveling the mystery of service level discrepancies.	Reynolds, Penny		May 1, 2004	828
The power of one in Call Center Staffing.	Reynolds, Penny		Feb 1, 2004	862
Consumers "right to know" on call center workers.			Feb 1, 2004	164
Improving customer loyalty through proactive communications.	Levitan, Ben		Feb 1, 2004	1668
Selling human services: public sector rationalisation and the call centre labour process.	van den Broek, Diane		Sep 1, 2003	7100
Integrated systems major challenge for call centers.			Aug 15, 2003	380

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