For Third Consecutive Year, Consumers Rank Merck-Medco Nation's No. 1 Pharmacy Benefit Manager In J.D. Power/CareData Satisfaction Study.Business Editors NOTE TO MEDIA: Photo is available in a Smart News Release(TM) on Business Wire's Home Page at www.businesswire.com and at www.newstream.com FRANKLIN LAKES, N.J.--(BUSINESS WIRE)--June 11, 2001 No.1 Overall Satisfaction with Prescription Drug prescription drug Prescription medication Pharmacology An FDA-approved drug which must, by federal law or regulation, be dispensed only pursuant to a prescription–eg, finished dose form and active ingredients subject to the provisos of the Federal Food, Drug, Plan No.1 in Satisfaction with Affordable Access to Medication No.1 in Satisfaction with Mail-Order Pharmacy J.D. Power and Associates' healthcare division, CareData, today presented Merck-Medco three coveted cov·et v. cov·et·ed, cov·et·ing, cov·ets v.tr. 1. To feel blameworthy desire for (that which is another's). See Synonyms at envy. 2. To wish for longingly. See Synonyms at desire. customer satisfaction honors. This is the third consecutive year Merck-Medco has received highest accolades for customer satisfaction. CareData, now a division of J.D. Power and Associates, ranked Merck-Medco No. 1 in overall customer satisfaction with prescription drug plans in 1998 and 1999, and No.1 mail-order pharmacy in 1999. The awards - No. 1 in overall satisfaction for a prescription drug plan, No. 1 in satisfaction with affordable access to the medication their doctor prescribes, and No. 1 in satisfaction with mail-order pharmacy - were based on an independent study of more than 17,000 health plan members across 17 regions nationwide. Merck-Medco manages more than $23 billion in drug spending for its 65 million members nationwide through a network of 55,000 retail pharmacies, the world's largest Internet pharmacy internet pharmacy Online A website that offers prescription drugs from the comfort of home Cons The IP or prescribing physician may not be qualified or licensed to prescribe drugs in all states. See Operation Cure-All, VIPPS. and the industry's most advanced automated mail-service pharmacies. "Receiving the J.D. Power and Associates recognition award for overall satisfaction, affordable access and mail service shows our dedication to customer service," said Dick Clark
Richard Wagstaff "Dick" Clark (born November 30, 1929) is an Emmy Award-winning American television, radio personality, game show host and businessman, he served as , president, Merck-Medco. "But we are also aware of our responsibility to continuously focus on improving the value that we deliver to our members, and we are pushing ourselves to do just that." J.D. Power and Associates recognizes companies that have excelled in their industry based on thousands of consumer surveys. Only top ranked performers are allowed to publicly use J.D. Power and Associates award designations. The award to Merck-Medco was presented today at the American Association American Association refers to one of the following professional baseball leagues:
AAHP American Academy of Health Physics AAHP Arkansas Association of Health-System Pharmacists AAHP Alabama Association of Health Plans ) Managed Care Institute & Display Forum in Los Angeles Los Angeles (lôs ăn`jələs, lŏs, ăn`jəlēz'), city (1990 pop. 3,485,398), seat of Los Angeles co., S Calif.; inc. 1850. . One hundred forty-seven major employers distributed the survey to their employees to assess satisfaction with health and benefit plans, including pharmacy plan. The report examines satisfaction, utilization and compliance among 45 regional and national pharmacy benefit management A Pharmacy Benefit Manager (PBM) is a third party administrator of prescription drug programs. They are primarily responsible for processing and paying prescription drug claims. organizations. Members cited lower co-payments for prescriptions and better drug coverage as reasons for joining health plans where Merck-Medco was the PBM PBM - play by mail. See play by electronic mail. as compared with its competitors. According to the survey, 89 percent of respondents were satisfied with Merck-Medco, with 58 percent rating Merck-Medco overall "extremely satisfied" or "very satisfied." About CareData, the Healthcare Division of J.D. Power and Associates CareData, the healthcare division of J.D. Power and Associates is based in Scottsdale, Ariz. Headquartered in Agoura Hills, Calif., J.D. Power and Associates is a global marketing information services See Information Systems. firm operating in key business sectors including market research, forecasting, consulting, training and customer satisfaction. The firm's quality and satisfaction measurements are based on actual responses from millions of consumers annually. J.D. Power and Associates can be accessed through the Internet at www.jdpa.com. Media e-mail contact: michael.greywitt@jdpa.com. About Merck-Medco Merck-Medco is the leading provider of comprehensive, quality, affordable prescription drug care in the United States. An independently managed subsidiary of Merck & Co., Inc., Merck-Medco serves the needs of more than 65 million, or nearly one-in-four Americans. Merck-Medco manages some 450 million prescriptions per year for its clients through its 12 mail service pharmacies and retail pharmacy networks. More information on Merck-Medco is available at www.merckmedco.com. Note: A Photo is available at URL URL in full Uniform Resource Locator Address of a resource on the Internet. The resource can be any type of file stored on a server, such as a Web page, a text file, a graphics file, or an application program. : http://www.businesswire.com/cgi-bin/photo.cgi?pw.061101/bb5 |
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