FootPrints for Linux Delivers High-Performance Solution to Track and Manage Service Requests, Reduce Support Costs, and Improve Agent Workflow.Business Editors/High-Tech Writers EDISON, N.J.--(BUSINESS WIRE)--May 21, 2003 UniPress Software, Inc., a leading provider of web-based service desk automation software, today announced that its flagship product FootPrints(R) now provides the Linux community with a highly flexible and scalable system to centralize and automate internal help desk operations, external support activities, online self-service, and other "request-centric" processes via the web. The first service desk built for Linux from the ground up, FootPrints for Linux offers seamless integration with all components of the Linux operating environment, including Apache web servers, PERL, DBD/DBI, and Sendmail and other IMAP-compliant e-mail systems. In addition, this Linux-based system is offered in versions specifically designed to optimize performance and reliability by using MySQL, Oracle, or Postgres database environments. "We designed FootPrints to be extremely easy-to-use and completely customizable across all major platforms," explained Mark Krieger, President of UniPress Software. "Our versions of FootPrints for the Linux environment provide a fast, scalable, and completely open, standards-based solution that can be easily deployed to accommodate an organization's growing needs." FootPrints is widely used by over 1,300 organizations worldwide, across a range of industries. The software provides a central repository to track and manage inbound customer issues and requests received via e-mail, fax, telephone, and the web. Advanced features and functionality include powerful e-mail management, task automation, online self-service, business rules support, self-built and integrated access to multiple knowledge bases, asset auto-discovery and tracking, and dynamic access to LDAP-based corporate address books, such as Microsoft Active Directory(TM), Lotus Notes, and Novell(R) eDirectory. FootPrints is extremely easy-to-use and can be up and running in one day without any programming or database administration. The software can be easily customized, and provides a range of reporting capabilities to identify trends, track time spent and billing, and monitor support performance. In addition to support for Linux platforms, FootPrints is available for Windows 2000/NT, UNIX UNIX Operating system for digital computers, developed by Ken Thompson of Bell Laboratories in 1969. It was initially designed for a single user (the name was a pun on the earlier operating system Multics). , IBM (International Business Machines Corporation, Armonk, NY, www.ibm.com) The world's largest computer company. IBM's product lines include the S/390 mainframes (zSeries), AS/400 midrange business systems (iSeries), RS/6000 workstations and servers (pSeries), Intel-based servers (xSeries) AIX (Advanced Interactive eXecutive) IBM's Unix-based operating system which runs on its Intellistation workstations and pSeries, p5, iSeries and i5 server families. , and Sun platforms. In addition to its built-in GDBM GDBM GNU Database Manager GDBM Gnu Data Base Manager database, FootPrints supports Microsoft Access, Microsoft SQL Server A relational DBMS from Microsoft that is a major component of the Windows Server System. It is Microsoft's high-end client/server database and is closely integrated with Microsoft Visual Studio and the Microsoft Office System. , Microsoft MSDE MSDE Maryland State Department of Education MSDE Microsoft Data Engine MSDE Microsoft SQL Desktop Edition MSDE Microsoft Development Environment MSDE Military Scenario Development Environment MSDE Microsoft Sql Server Desktop Engine MSDE Microsoft Database Engine (Microsoft's free SQL SQL in full Structured Query Language. Computer programming language used for retrieving records or parts of records in databases and performing various calculations before displaying the results. ), Oracle 8i and 9i, Postgres, and MySQL. Pricing & Availability FootPrints for Linux is available today and is priced at $3,995 for an initial starter pack that includes three agent users, plus $995 for each additional agent user. Volume, site, and concurrent user pricing is available. About UniPress Software, Inc. Headquartered in Edison, New Jersey Edison Township (usually known as Edison) is a township in Middlesex County, New Jersey, United States. As of the United States 2000 Census, the township had a total population of 97,687, making it at the time the fifth largest municipality in New Jersey. As of the U.S. , UniPress Software, Inc. is a developer of web-based service desk automation software targeting mid-market companies, departments within large enterprise organizations, and small businesses. The company's FootPrints (R)product line, launched in 1996, provides a comprehensive range of capabilities to significantly improve service and support operations, including centrally managed customer issue tracking, online self-service, knowledge management, e-mail management, dynamic access to existing Microsoft Active Directory and other LDAP-based corporate address books, automated asset discovery and tracking, and configuration management. The FootPrints product line is widely used by more than 1,300 corporate organizations, government offices, and educational institutions worldwide, including Prudential Financial, BHP Petroleum, IBM, Kampgrounds of America, Skechers, Charles Schwab, the IRS An abbreviation for the Internal Revenue Service, a federal agency charged with the responsibility of administering and enforcing internal revenue laws. , and the University of Pennsylvania (body, education) University of Pennsylvania - The home of ENIAC and Machiavelli. http://upenn.edu/. Address: Philadelphia, PA, USA. . For more information, contact UniPress at 732-287-2100, or via the web at www.unipress.com. |
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