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Browse Floyd, John M.

1-3 out of 3 article(s)
Title Type Date Words
Close call: ensuring that your phones get answered: are your frontline people struggling to juggle incoming telephone calls with the needs of lobby customers? Consider the advantages of a call center ... Oct 1, 2003 1049
Overdraft program well worth the effort, if run responsibly. (View Point: Advertisement). Apr 1, 2003 806
Perking up the profit picture. (Feature). Jul 1, 2002 1529

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