Florexpo Experiences Significant Productivity Gains with Sphere Communications Enterprise IP PBX.LINCOLNSHIRE, Ill. -- Sphere Communications enterprise softswitch and desktop communications software (communications, software) communications software - Application programs, operating system components, and probably firmware, forming part of a communication system. These different software components might be classified according to the functions within the Open Systems enables Florexpo to increase efficiency and become a more connected organization Sphere Communications and Florexpo announced today the completion of its three phase rollout of Sphere Communications' Sphericall IP PBX (Internet Protocol Private Branch eXchange) A telephone switch that supports voice over IP (VoIP). IP PBXs convert IP phone calls into traditional circuit-switched TDM connections for the PSTN. - a next generation enterprise IP communications A general term for networks that use the IP protocol for voice (VoIP) and video traffic. See IP telephony. solution for all types of mid-sized and large organizations. Florexpo has increased employee productivity across its multiple operating and distribution centers by utilizing high quality VoIP, presence, unified email/voice mail, three-way desktop video, instant messaging Exchanging text messages in real time between two or more people logged into a particular instant messaging (IM) service. Instant messaging is more interactive than e-mail because messages are sent immediately, whereas e-mail messages can be queued up in a mail server for seconds or , on demand conference bridging and more - all available in the Sphericall IP PBX. "In our business, being responsive on a moment's notice can make us money. I like that," said Keith Richards, Florexpo Chief Operating Officer Chief Operating Officer (COO) The officer of a firm responsible for day-to-day management, usually the president or an executive vice-president. . "With the Sphere system, I use the integrated video and text messaging Sending short messages to a smartphone, pager, PDA or other handheld device. Text messaging implies sending short messages generally no more than a couple of hundred characters in length. frequently. It's made our communications much more effective and it's clear that our business is now operating more efficiently." Florexpo began deployment of the Sphericall IP PBX in their Carlsbad, California Carlsbad is a coastal resort-town in northern San Diego County, California. According to the state Department of Finance, the city had a total population of 90,271 in 2003. location, by leveraging Sphere's ability to enable a smooth migration from their legacy PBX (Private Branch eXchange) An inhouse telephone switching system that interconnects telephone extensions to each other as well as to the outside telephone network (PSTN). environment. Florexpo then expanded their IP PBX deployment to other west coast sites in a multi-phase rollout; quickly transitioning to a new IP-based communications environment. "Before we had the Sphere system it could be very frustrating to locate people in other facilities," said David Briggs David Briggs is the name of:
Utilizing the Sphericall Desktop software and standard IP telephones, Florexpo employees each have a "smart directory" on their desktop that allows them to see the status of other employees and easily click to dial, transfer calls anywhere inside and outside of the organization, send instant text messages, and more. Because the Sphericall Desktop software synchronizes with each user's telephone and calendar, the online smart directory automatically notifies other employees if the person is available, on the phone, or in a meeting, etc., enabling everyone to reach each other faster, more efficiently and with less effort. The Sphericall IP PBX also enables people working from home or on the road to have the same communications features as if they were in the office. "When I'm traveling, it's really nice to be connected through the integrated softphone," said Richards. "I simply fire up my Sphericall Desktop and I'm totally accessible, no one even knows I'm out." "Florexpo is a great example of an organization that truly understands the value of converged communications," said Todd Landry, Vice President of Product Management & Marketing for Sphere Communications. "In addition to measurable telecom savings, they are experiencing the real promise of what software-based IP Communications can deliver - inherent productivity gains and an easy-to-deploy solution." For additional information and for an online demo of the Sphericall Desktop software, please visit www.spherecom.com or call Sphere Communications at 888-774-3732. About Florexpo Florexpo is one of the largest fresh-cut flower suppliers for western United States Noun 1. western United States - the region of the United States lying to the west of the Mississippi River West Santa Fe Trail - a trail that extends from Missouri to New Mexico; an important route for settlers moving west in the 19th century retail customers, with over 500 different products. Leveraging over 100 western U.S growers combined with 32 farms across Columbia, Florexpo produces over 600 million stems annually. Florexpo includes Kendal Floral Supply as a wholly owned subsidiary Wholly Owned Subsidiary A subsidiary whose parent company owns 100% of its common stock. Notes: In other words, the parent company owns the company outright and there are no minority owners. providing its distribution network; utilizing three distribution centers across the western region that combined provide over 60,000 square feet of cooler space to process and deliver fresh-cut flower stems via a refrigerated re·frig·er·ate tr.v. re·frig·er·at·ed, re·frig·er·at·ing, re·frig·er·ates 1. To cool or chill (a substance). 2. To preserve (food) by chilling. truck network to retail customers. About Sphere Communications Sphere Communications is the leading provider of enterprise telecommunications software technology, providing truly integrated voice, video and data communications solutions. Sphere Communications has thousands of operational customers and was first to deliver IP PBX systems into the market. Founded in 1994 Sphere Communications headquarters is located in Lincolnshire, Illinois and provides its products to a variety of enterprise customer networks. For more information please see the Sphere Communications website at www.spherecom.com. |
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