Flint Energies Captures More Online Business with New Website by Apogee Interactive.Business Editors ATLANTA--(BUSINESS WIRE)--Sept. 24, 2003 Flint Energies' online bill payment participation is nearly double the industry average, thanks in part to a new Website by Apogee apogee (ăp`əjē), point farthest from the earth in the orbit of a body about the earth. See apsis. The farthest point. Interactive that boldly features self-service functions at the top. "One of our objectives with the new site is to increase online account management and it's working," said Hayley Greene, public relations public relations, activities and policies used to create public interest in a person, idea, product, institution, or business establishment. By its nature, public relations is devoted to serving particular interests by presenting them to the public in the most manager for Flint Energies. Greene noted that 5 percent of Flint's membership currently pays online. A recent industry study by Chartwell Inc. found that an average 2.69 percent of utility customers in North America North America, third largest continent (1990 est. pop. 365,000,000), c.9,400,000 sq mi (24,346,000 sq km), the northern of the two continents of the Western Hemisphere. use the Internet to view and pay their energy bills. "We're also seeing an increase in online requests to change account phone numbers, change billing addresses and to sign up for programs like Levelized Billing since the site went live in August," Greene said. "These online requests free up our call center to handle other types of calls." "National studies indicate that customers who use online bill payment are more satisfied than customers who walk in to pay their bills," said Susan Gilbert, president of Apogee Interactive, the Atlanta-based online solutions company that developed and hosts Flint's Website. "Web-based customer service is more cost effective for the utility and more time efficient for the customer. They can get what they need from the utility - be it bill information, a service application, energy advice or an energy audit - when they need it rather than when the office doors are open." Flint has used Apogee as its Web developer and host since 2000. Apogee (www.apogee.net) is a pioneer of online solutions for the energy industry, beginning with CD-based training programs and information libraries in the early 90s. Today the company provides diverse Web-based solutions including energy calculators, content libraries, eLearning (www.Study-Center.com), demand response transaction platforms (www.demx.com), Web design and eBusiness consulting. Apogee's clients include other cooperative, public power and investor-owned utilities such as Southern Company, FPL FPL feline panleukopenia. , TVA TVA: see Tennessee Valley Authority. , BPA BPA British Paediatric Association. , Carroll EMC (1) (EMC Corporation, Hopkinton, MA, www.emc.com) The leading supplier of storage products for midrange computers and mainframes. Founded in 1979 by Richard J. Egan and Roger Marino, EMC has developed advanced storage and retrieval technologies for the world's largest companies. , Sawnee EMC, Warren RECC RECC Rural Electric Cooperative Corporation RECC Reverse Control Channel RECC Reentry Cone and Casing RECC Reportback Emergency Control Circuit and many others. Flint Energies (www.flintenergies.com) is an electric membership cooperative providing dependable energy services to more than 67,000 residential, commercial, industrial and agricultural members in parts of 17 central Georgia counties. Flint Energies is the state's seventh largest EMC and the nation's 25th largest electric cooperative. |
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