Five 9.FIVE 9
The Leader in Hosted VoIP Contact Center Solutions
7901 Stoneridge Drive
Pleasanton, CA 94588
World-Class Contact Center Functionality Fast. Easy. Affordable.
Five9 has become one of the fastest growing companies in the history of the industry by offering all of the functionality found in a world-class system that normally costs into the six figures, and delivering them over the Internet Internet
Publicly accessible computer network connecting many smaller networks from around the world. It grew out of a U.S. Defense Department program called ARPANET (Advanced Research Projects Agency Network), established in 1969 with connections between computers at the on a crystal-clear VoIP platform with a comprehensive suite of applications:
ACD (Automatic Call Distributor) A computerized phone system that responds to the caller with a voice menu and connects the call to the appropriate agent. It can also distribute calls equally to agents.
Predictive Dialer An automatic telephone dialing system that dials from a list of numbers and turns the call over to an agent when a human responds. It increases productivity in a call center, because the agents can spend their time talking rather than waiting for calls to go through as well as hanging up
IVR (Interactive Voice Response) An automated telephone information system that speaks to the caller with a combination of fixed voice menus and data extracted from databases in real time.
Call Recording & Logging
Multi-Channel Chat & Email
Monitoring & Coaching
All for one low monthly cost, with NO long-term commitments required.
Five9 Customers are expected to save a combined $26,490,000 this year alone by having chosen to build or expand their contact centers with Five9's VoIP Virtual Contact Center.
"With Five9, you can get a full featured ACD and Predictive Dialer and not have to spend $80,000 and pay for six T1s each month. With our old system, we were paying $40,000 a month just to run our call center system--but not anymore with Five9."
"The Five9 system is very easy to use and navigate (1) "Surfing the Web." To move from page to page on the Web.
(2) To move through the menu structure in a software application. , and combines inbound in·bound 1
Bound inward; incoming: inbound commuter traffic.
Adj. 1. inbound and outbound out·bound
Outward bound; headed away: outbound trains.
Adj. 1. outbound - that is going out or leaving; "the departing train"; "an outward journey"; "outward-bound ships" at a great price."
Your Way Communications
"The Five9 solution allows our clients to quickly streamline their business processes including marketing analysis, lead qualification, and help desk. We also now service both inbound and outbound contracts in a completely blended and FTC-compliant environment, something we were never able to do with our previous technology."
To See Why over 1,000 Customers on 5 Continents are using Five9, visit www.five9.com