Fiserv to Provide Internet Banking Services to Community Bank, N.A.

Business Editors

PITTSBURGH--(BUSINESS WIRE)--April 28, 2000

Fiserv, Inc. (NASDAQ:FISV) announced today that it will provide Internet banking services to Community Bank, N.A., a $1.9 billion asset bank in DeWitt, New York.

"We continue to provide leadership in all our markets through enhanced convenience and service to our customers using our personalized approach, combined with advanced electronic technology," said Sanford A. Belden, President and Chief Executive Officer of Community Bank and its parent, Community Bank System, Inc. "Adding Internet banking to our other electronic services, such as check safe keeping and check imaging, cash management services, telephone banking and ATM services, will be well received by bank customers."

"Offering an Internet banking product helps to communicate that your bank can be equal to larger banks with regard to products and services," said Harry Lee, Electronic Banking and Deposit Services Manager of Community Bank, N.A. "It can also be the basis for offering additional bank products in the future."

Through Fiserv and its Internet banking services, financial institutions can offer customers an array of banking transactions, such as viewing their complete relationship profile, viewing account balances, executing funds transfer and transaction history inquiries, reordering checks and stopping check payments - all from any access point over the Internet.

At Community Bank's Fiserv-maintained Web site, customers will be able to gain access to their account information using a personal account ID and security code. The system supports both deposits and loans, giving complete account access to customers. In addition, all transactions are performed real-time against current account balances and information.

"Future resources and development were a big reason we chose Fiserv," Lee said. "The price, as well as the ability to integrate with our current applications, also were major factors in our decision."

Community Bank, N.A. is a client of the Pittsburgh-based Fiserv Custom Outsourcing Solution, an integrated suite of data processing and information management systems and services provided to financial institutions looking to outsource their processing.

"By partnering with Fiserv, Community Bank can position themselves to strategically address this exciting and effective delivery channel, while providing an increasing array of remote banking and electronic commerce solutions," said James C. Puzniak, President of the Fiserv Pittsburgh business unit. "In addition, the Internet will assist Community Bank in attracting and retaining customers, as well as reducing operating expenses."

Community Bank, N.A., with assets of $1.9 billion, is the fifth largest commercial banking franchise in upstate New York. Headquartered in DeWitt, New York, a suburb of Syracuse, with branches in non-metropolitan towns and villages throughout upstate, Western and Southern New York, CBNA is the wholly owned subsidiary of Community Bank System, Inc. (NYSE:CBU). CBNA is a full-service financial institution, offering complete consumer, business and financial services. Community Bank, N.A. can be found on the Internet at www.communitybankna.com.

Fiserv, Inc. (NASDAQ:FISV) is an independent, full-service provider of integrated data processing and information management systems to the financial industry. As a leading technology resource, Fiserv serves more than 10,000 financial services providers worldwide, including banks, broker-dealers, credit unions, financial planners/investment advisers, insurance companies, mortgage banks and savings institutions. Headquartered in Brookfield, Wisconsin, Fiserv also can be found on the Internet at www.fiserv.com.