Firstwave announces version 7 of eCRM Suite. (New Products).Firstwave Technologies, Inc. has announced the availability of its eCRM Suite version 7.0 for companies seeking the efficiencies of a full Web-based solution for CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. applications. The new version of the suite includes Firstwave eSales, which enables an optimum workflow The automatic routing of documents to the users responsible for working on them. Workflow is concerned with providing the information required to support each step of the business cycle. within the sales organization by managing sales activities and uses the Internet Internet Publicly accessible computer network connecting many smaller networks from around the world. It grew out of a U.S. Defense Department program called ARPANET (Advanced Research Projects Agency Network), established in 1969 with connections between computers at the to extend the company's sales team to include inside, mobile and remote users and business partners; Firstwave eService, which delivers customer information that helps empower empower verb To encourage or provide a person with the means or information to become involved in solving his/her own problems service organizations to proactively track, organize and analyze interactions with new and existing customers on an ongoing basis; Firstwave eMarketing, which provides Web-based functionality for developing, executing and tracking effective marketing campaigns; Firstwave u.Dialog, which proactively prompts communications tasks, enabling businesses to maintain constant communication with customers, prospects, business partners and employees by streaming critical information stored in Firstwave eCRM to the people who need it; and Firstwave eWorkbench, an optional development toolkit An integrated set of software routines or utilities (tools) that are used to develop and maintain applications and databases. There are toolkits for developing almost anything. See tool, developer's toolkit, library, class library and CASE. designed to aid administrators, advocates and developers in tailoring the Firstwave eCRM Suite to fir specific business needs. www.firstwave.net/770-431-1313 |
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