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First Command Bank Successfully Implements Fincentric's Banking Solutions; One of the Few U.S. Banks to Deliver Real-Time Banking Services.


VANCOUVER, British Columbia British Columbia, province (2001 pop. 3,907,738), 366,255 sq mi (948,600 sq km), including 6,976 sq mi (18,068 sq km) of water surface, W Canada. Geography
 -- U.S.-based First Command Bank (FCB See DOS FCB.

(operating system) FCB - file control block.
), in partnership with Fincentric, has successfully implemented Fincentric's real-time solutions to deliver comprehensive retail and online banking services for its growing international and U.S. client base.

Said David White David or Dave White can refer to a number of people:
  • David Vines White, English Officer of Arms.
  • David White (British officer), Royal Navy officer and former commander of military forces in Gibraltar
  • David White (actor), American television actor
  • David A.
, First Command Bank's president and chief executive officer, "We're one of the few banks in the United States United States, officially United States of America, republic (2005 est. pop. 295,734,000), 3,539,227 sq mi (9,166,598 sq km), North America. The United States is the world's third largest country in population and the fourth largest country in area.  that can offer powerful real-time transactional capabilities and we're ecstatic we can leverage this advantage for our banking consumers. The response at go-live from our customers and staff was overwhelmingly positive."

TowerGroup, an independent research firm established in Needham, M.A., says U.S. banks are transitioning to customer-centric, real-time capable core banking systems. "Early adopters of this technology such as First Command Bank can gain competitive advantage by re-engineering their business processes to provide improved customer service while reducing operational costs," said Robert Hunt Robert Hunt may refer to:
  • Robert Hunt (chaplain), (c. 1568-1608)
  • Robert Hunt (scientist), (1807–1887)
  • Robert Hunt (illustrator), (1952– )
  • Robert Hunt (football coach), former National Football League player and now football coach
, senior analyst at TowerGroup's Retail Banking research service.

The conversion to Fincentric's technology solution is the first step in FCB's strategic plan to improving sales and differentiating their services. The bank is utilizing the open architecture of its new banking system to transition away from inflexible disparate legacy systems to consolidate data onto one single, integrated platform.

The system provides more control in customizing products and provides FCB's employees plus 1,000 of First Command Financial Planning Financial planning

Evaluating the investing and financing options available to a firm. Planning includes attempting to make optimal decisions, projecting the consequences of these decisions for the firm in the form of a financial plan, and then comparing future performance against
 independent agents, working directly with clients around the world, with the unprecedented ability to see complete customer financial information. "With instant information available at our fingertips "Fingertips" is a 1963 number-one hit single recorded live by "Little" Stevie Wonder for Motown's Tamla label. Wonder's first hit single, "Fingertips" was the first live, non-studio recording to reach number-one on the Billboard Pop Singles chart in the United States.  and a clear view of our entire relationship with our customers, we now have the ability to provide better services," added White. "We respond faster and with more relevant advice to help our clients pursue their financial goals."

Fincentric provided IT professional services (job) professional services - A department of a supplier providing consultancy and programming manpower for the supplier's products.  for FCB's implementation and conversion onto the new system and continues to provide ongoing enhancement services and customer support. "Fincentric was instrumental in customizing a solution that fits our needs. We could not have accomplished this complex conversion on schedule without the dedication and experience of Fincentric's team," said Sherry Sitton, senior vice president of Operations. "Fincentric's intimate knowledge of the U.S. banking environment and regulations and track record in well-managed implementations significantly contributed to our success."

FCB's new system delivers comprehensive core banking, deposit, lending and Internet banking capabilities integrated across multiple delivery channels to provide a single consolidated view of the customer. Transactions are instantaneous and consistent across the Internet, teller branch platforms, ATMs and IVR (Interactive Voice Response) An automated telephone information system that speaks to the caller with a combination of fixed voice menus and data extracted from databases in real time.  (interactive voice response).

"Successfully managing this conversion with First Command Bank is evidence of high quality preparation and teamwork by all involved," said Alice Laberge, Fincentric's president and chief executive officer. "This is a significant milestone for our company and demonstrates the kind of execution and responsiveness that continues to build our positive reputation in the retail banking market."

About First Command Bank

First Command Bank is a wholly owned subsidiary Wholly Owned Subsidiary

A subsidiary whose parent company owns 100% of its common stock.

Notes:
In other words, the parent company owns the company outright and there are no minority owners.
 of First Command Financial Services The examples and perspective in this article or section may not represent a worldwide view of the subject.
Please [ improve this article] or discuss the issue on the talk page.
, Inc., an affiliate of First Command Financial Planning, Inc. Founded in Fort Worth, Texas Fort Worth is the fifth-largest city in the state of Texas, 18th-largest city in the United States[1], and voted one of "America’s Most Livable Communities. , in 1958, First Command Financial Planning serves active duty and retired military members and their dependents. Recommending a three-part, tailored program of carefully selected insurance, adequate savings and consistent investment, the company's registered representatives encourage more than 297,000 active duty and former military client families to take a long-term disciplined approach to reducing debt and building wealth and transferring it in an orderly way to heirs. First Command Bank was established in 1997. It has grown to $450 million in assets with an annual growth rate of 35 percent. The bank offers its 60,000 client families an array of financial products including loans, deposits, trusts, credit cards, ATM and online banking.

About Fincentric

Fincentric is a leading provider of core retail banking and customer value management software to the global financial services industry. Fincentric's Wealthview(TM) family of integrated, customizable solutions provides a single consolidated view of the customer-enabling financial institutions to leverage customer knowledge to deliver personalized per·son·al·ize  
tr.v. per·son·al·ized, per·son·al·iz·ing, per·son·al·iz·es
1. To take (a general remark or characterization) in a personal manner.

2. To attribute human or personal qualities to; personify.
 service and product offers, and develop profitable customer relationships. Fincentric has strategic alliances with Microsoft, Intel, HP, and other international partners and supports financial institutions in over 25 countries. For more information, call 604.278.6470 or visit www.fincentric.com.

Fincentric, Wealthview, and Wealthview Banking are trademarks of Fincentric Corporation. The names of actual companies and products mentioned herein may be the trademarks of their respective owners.
COPYRIGHT 2005 Business Wire
No portion of this article can be reproduced without the express written permission from the copyright holder.
Copyright 2005, Gale Group. All rights reserved. Gale Group is a Thomson Corporation Company.

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Publication:Business Wire
Date:Jan 19, 2005
Words:726
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