First Analysis Venture Capital Invests in Customer Relationship Management Software Provider Witness Systems Inc.CHICAGO--(BUSINESS WIRE)--Sept. 17, 1999-- First Analysis Venture Capital in August participated with Noro-Mosely and Hambrecht and Quist in an $8 million investment in Witness Systems Inc., developer and supplier of customer interaction recording and analysis solutions that drive efficiency and effectiveness within customer contact centers. With a proactive approach to customer service, organizations can better manage customer interactions, reduce costs, increase revenue, and identify agent and supervisor training needs. "With the wide-spread adoption of the Internet as a distribution and communication channel, organizations must fight even harder to maintain a stronghold on their customers," says Karen Buckner, a technology analyst with First Analysis. "This has caused companies to heighten height·en v. height·ened, height·en·ing, height·ens v.tr. 1. To raise or increase the quantity or degree of; intensify. 2. To make high or higher; raise. v.intr. their emphasis on proactive customer management and has increased their need to determine the effectiveness of these efforts." Based on its unique voice/data synchronization (1) See synchronous and synchronous transmission. (2) Ensuring that two sets of data are always the same. See data synchronization. (3) Keeping time-of-day clocks in two devices set to the same time. See NTP. capabilities, Witness Systems engineers solutions to record, evaluate, and analyze complete customer contact across a variety of media--including the telephone and the Web--to help its customers deliver world-class service. Witness Systems has installations at more than 300 sites for customers such as American Express American Express (NYSE: AXP), sometimes known as "AmEx" or "Amex", is a diversified global financial services company, headquartered in New York City. The company is best known for its credit card, charge card and traveler's cheque businesses. , Capital One, Wells Fargo Wells Fargo armored carriers of bullion. [Am. Hist.: Brewer Dictionary, 1147] See : Protectiveness Wells Fargo company that handled express service to western states; often robbed. [Am. Hist. , USAA USAA United Services Automobile Association USAA Urban Superintendents Association of America USAA United States Achievement Academy USAA United States Arbitration Act of 1925 USAA United States Axemen's Association USAA United States Air-Table-Hockey Association Insurance, Bell Atlantic, Sprint, Chrysler, and CompUSA. Witness Systems' Web site can be found at www.witsys.com. About First Analysis Venture Capital With more than $500 million under management, First Analysis Venture Capital is one of the largest early-stage and emerging-growth venture capital firms Name Location Founding date Managing Partners/Directors Specialty Capital managed 5AM Ventures Menlo Park, CA; Waltham, MA 2002 John Diekman, PhD (managing partner), Scott Rocklage, PhD (managing partner), Andrew Schwab (managing partner) life sciences $200M [1] in the nation. Typically the sole or lead institutional investor Institutional Investor A non-bank person or organization that trades securities in large enough share quantities or dollar amounts that they qualify for preferential treatment and lower commissions. , First Analysis plays an active role in developing corporate strategy, management teams, and strategic alliances as well as arranging financing and liquidity events. First Analysis focuses primarily on the information technology, outsourced services, and infrastructure industries in the U.S. For more information, please visit our Web site at www.firstanalysisvc.com or call (312) 258-1400. |
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