Financial Advisors Feel That Quality of Service Has Failed to Improve over the Past Five Years.DUBLIN Dublin, city, Republic of Ireland Dublin, Irish Baile Átha Cliath, county borough (1991 pop. 915,516), Leinster, capital of the Republic of Ireland, on Dublin Bay at the mouth of the Liffey River. , Ireland Ireland, Irish Eire (âr`ə) [to it are related the poetic Erin and perhaps the Latin Hibernia], island, 32,598 sq mi (84,429 sq km), second largest of the British Isles. -- Research and Markets (http://www.researchandmarkets.com/reports/c37041) has announced the addition of What Does Good Service Mean for IFAs? to their offering. This brief examines what aspects of service are most important to financial advisors and identifies those areas where providers can make the most difference, potentially at the least cost. Scope of this title: --Survey of 100 financial advisors to ascertain their opinion of market developments and the level of service they receive from providers. --The report analyzes how important service is for financial advisors and which providers fulfill ful·fill also ful·fil tr.v. ful·filled, ful·fill·ing, ful·fills also ful·fils 1. To bring into actuality; effect: fulfilled their promises. 2. client needs regarding this aspect. --Identifies those areas of service that are most important to advisors. Highlights of this title: A good service offering is vital to financial advisors and the level of service they receive influences the allocation The apportionment or designation of an item for a specific purpose or to a particular place. In the law of trusts, the allocation of cash dividends earned by a stock that makes up the principal of a trust for a beneficiary usually means that the dividends will be treated as of business. However, overall financial advisors believe that the quality of service has not improved significantly over the last five years. The most important aspects of service are efficiency and quality of communication. Online technology has improved providers quality of service. Standard Life gets the highest rating throughout all different aspects of service. Reasons to order your copy: --Find out how important service is for financial advisors when it comes to the choice of provider. --Identify key areas of service that need to be improved in order to gain financial advisors esteem. Topics Covered EXECUTIVE SUMMARY Market context Who offers the best service? What aspects of service are crucial? Chapter 1 Market context Introduction Characteristics of the financial advice market survey The sample of financial advisors Financial advisors remain optimistic op·ti·mist n. 1. One who usually expects a favorable outcome. 2. A believer in philosophical optimism. op about the future The majority of financial advisors expect further growth in their market over the next six months Sole traders 1. A feme sole trader. sole trader n (COMM) → comerciante m/f exclusivo/a sole trader n (Comm) → chef m gained new optimism regarding the advisor market Growth potential within financial advisors' product range focuses on five products ISAs have the most growth potential in the next six months The outlook for protection products remains almost the same Sales figures sales figures npl → cifras fpl de ventas in the with-profit bond market continue to fall The financial advisors' attitude towards insurers and mutual fund providers Skandia, Friends Provident Friends Provident plc (LSE: FP.) manages a life assurance business mainly based in the United Kingdom and with offices throughout the world. Friends Provident is a financial services group and a member of the FTSE100 Index. and Legal & General moved up in the ranking while Standard Life, Prudential Prudential is the name of two different companies and buildings named after them: Companies:
Advisors' attitude towards insurers further declined in the lower end of the scale Fidelity again ranks first among mutual fund providers while financial advisors still have the most negative perception of HSBC HSBC Hongkong and Shanghai Banking Corporation HSBC Humane Society of Broward County (Florida) HSBC Humane Society of Bay County (Bay County, Michigan) Advisors' attitude towards top three mutual fund providers has further improved Gartmore Gartmore is a village in the Stirling council area, Scotland. Formerly in lowland Perthshire, it is one mile from the A81 Glasgow to Aberfoyle road, three miles south of Aberfoyle. The Rob Roy Way walking route passes nearby. makes the biggest step forward Chapter 2 Who offers the best service? Introduction A good service offering is vital for financial advisors Standard Life offers by far the best service, followed by Skandia Aviva offers by far the weakest service, followed by AXA AXA Anguilla, Anguilla (Airport Code) AXA Alpha Chi Alpha AXA Animal Crossing Ahead (online forum community/guide to the game Animal Crossing) AXA Auxiliary Artery The level of service influences the allocation of business Chapter 3 What aspects of service are crucial? Introduction Financial advisors appreciate efficiency and quality of communication Standard Life gets highest rating throughout all different aspects of service Speed of dealing with problems and support is the area giving the most time-saving for financial advisors Efficency of policy processing varies between product areas Online capabilities are crucial to the service quality The preferred method of communication is online, followed by telephone Online technology has improved providers' quality of service Overall, advisors simply want to be listened to APPENDIX Supplementary data Research methodology Rating index for financial advisor product and provider attitude Definitions Life Assurance Single Premium Life Annual Premium Life Single premium pension products Annual premium pension products Definitions of distribution channels Future readings SPP (1) (Scalable Parallel Processor) A multiprocessing computer that can be upgraded by adding more CPUs. (2) (Standard Parallel Port) The Centronics parallel port that was used on the first PCs. writing team List of Tables List of Figures For more information visit http://www.researchandmarkets.com/reports/c37041 Source: Datamonitor |
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