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Federal Credit Union to Implement Impact 360 for Retail Financial Services Solution from Verint Witness Actionable Solutions.

Verint's Branch Workforce Management Workforce Management (WFM) encompasses all the responsibilities for maintaining a productive and happy workforce. Sometimes referred to as HRMS systems, or even the larger ERP systems (Oracle, PeopleSoft, SAP). There are many software vendors within this space.  Solution to Help Bethpage Federal Credit Union Enhance Service and Internal Reporting

MELVILLE, N.Y. & BETHPAGE, N.Y. -- Verint([R]) Systems Inc. today announced that Bethpage Federal Credit Union is implementing the Impact 360[R] for Retail Financial Services The examples and perspective in this article or section may not represent a worldwide view of the subject.
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 Workforce Management solution - which includes forecasting, scheduling and strategic planning Strategic planning is an organization's process of defining its strategy, or direction, and making decisions on allocating its resources to pursue this strategy, including its capital and people.  functionality - from Verint([R]) Witness Actionable Giving sufficient legal grounds for a lawsuit; giving rise to a Cause of Action.

An act, event, or occurrence is said to be actionable when there are legal grounds for basing a lawsuit on it.
 Solutions([R]). Bethpage Federal Credit Union is a full-service financial institution committed to providing its members with extraordinary value and service, anytime, anywhere. Headquartered on Long Island in Bethpage, N.Y., it has assets of over $3 billion with a broad membership base of more than 140,000 members nationwide.

Bethpage invested in Impact 360 for Retail Financial Services to help improve operational efficiencies and member service across its 19 branches. The workforce management solution, specifically designed for branch environments, helps banks and credit unions accurately forecast customer demand and transaction volumes, optimize staff schedules against forecasts, and conduct "what if" scenarios to test staffing options to deliver better service cost effectively. Leveraging the solution's strategic planning capabilities further assists banks and credit unions in determining their optimal branch staff mix of full-time, part-time and peak-time employees, as well as helps predict future staffing requirements based on trends, historical data and projected market growth.

"Verint's Impact 360 for Retail Finance Services' workforce management solution includes all the components we need to determine the staffing mix and resource requirements The components of a system that are required by software or hardware. It refers to resources that have finite limits such as memory and disk. In a PC, it may also refer to the resources required to install a new peripheral device, namely IRQs, DMA channels, I/O addresses and memory  necessary to continue delivering high level, quality member service," says Bob Hoppenstedt, senior vice president, member services, Bethpage Federal Credit Union. "The productivity reporting is extensive and will help enable us to better understand how our employees interact with members and where there are opportunities to improve service."

"In the current environment of tightening expenses, the Impact 360 for Retail Financial Services solution is one of the few in the market that is proven to provide a strong return on investment for businesses and a positive impact on customer experiences," adds Darryl Demos, senior vice president and general manager of the Enterprise Solutions Group within Verint Witness Actionable Solutions.

More than 65 banks and credit unions around the globe currently use Impact 360 for Retail Financial Services to help optimize resources across their branch operations. That includes eight of the top 10 U.S. banks, four of the top five Canadian banks, and three of the top five Australian banks.

About Verint Witness Actionable Solutions

Verint([R]) Witness Actionable Solutions([R]) is the leader in analytics-driven workforce optimization software Free and Open Source software
  • ASCEND — mathematical modelling system
  • OpenOpt (license: BSD) — toolbox with connections to lots of solvers, for Python language programmers
  • COIN-OR SYMPHONY — integer programming, Common Public License
 and services. Its solutions are designed to help organizations capture customer intelligence, uncover business trends, discover the root cause of employee and customer behavior, and optimize the customer experience. From contact centers to remote office, branch and back-office operations, its award-winning, next-generation Impact 360[R] Workforce Optimization optimization

Field of applied mathematics whose principles and methods are used to solve quantitative problems in disciplines including physics, biology, engineering, and economics.
 suite is the industry's most unified solution set - featuring quality monitoring and recording, workforce management, speech and data analytics, customer feedback surveys, performance management, eLearning and coaching. Impact 360 helps improve the entire customer service delivery network, powering the right decisions to help ensure service excellence and transform organizations into customer-centric enterprises.

About Verint Systems Verint Systems (Pink Sheets: VRNT) is a leading provider of analytic software and hardware based solutions for the security and business intelligence markets. See also
  • Business intelligence

External links
  • Verint

Verint Systems Inc. (VRNT.PK), headquartered in Melville, New York Melville is a hamlet and census-designated place in the town of Huntington in Suffolk County on Long Island, New York, in the United States. As of the 2000 census, 14,533 people resided there. , is a leading provider of actionable intelligence Having the necessary information immediately available in order to deal with the situation at hand. With regard to call centers, it refers to agents having customer history and related product data available on screen before the call is taken.  solutions for an optimized enterprise and a safer world. Today, more than 10,000 organizations in over 150 countries rely on Verint solutions to perform more effectively, build competitive advantage and enhance the security of people, facilities and infrastructure. Visit us at our website

This press release contains "forward-looking statements forward-looking statement

A projected financial statement based on management expectations. A forward-looking statement involves risks with regard to the accuracy of assumptions underlying the projections.
" within the meaning of the Private Securities Litigation Reform Act The Private Securities Litigation Reform Act of 1995 (PSLRA) implemented several significant substantive changes affecting certain cases brought under the federal securities laws, including changes related to pleading, discovery, liability, class representation and awards fees and  of 1995, including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to relating to relate prepconcernant

relating to relate prepbez├╝glich +gen, mit Bezug auf +acc 
 Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks and uncertainties, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see the Company's Current Report on Form 8-K Form 8-K

The form required by the SEC when a publicly held company incurs any event that might affect its financial situation or the share value of its stock.

Form 8-K

See 8-K.
 filed with the Securities and Exchange Commission on September 10, 2007, as supplemented by our Current Reports on Form 8-K filed on November 5, 2007, January 16, 2008, and April 9, 2008 and the Form NT-10Q filed on December 10, 2008. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, the Company assumes no obligation to update or revise them or to provide reasons why actual results may differ.

VERINT, the VERINT logo, ACTIONABLE INTELLIGENCE, POWERING ACTIONABLE INTELLIGENCE, STAR-GATE, RELIANT, VANTAGE, X-TRACT, NEXTIVA, ULTRA, AUDIOLOG, WITNESS, the WITNESS logo, IMPACT 360, the IMPACT 360 logo, IMPROVE EVERYTHING, EQUALITY, CONTACTSTORE, EYRETEL, BLUE PUMPKIN pumpkin, common name for the genus Cucurbita of the family Cucurbitaceae (gourd family), a group that includes the pumpkins and squashes—the names may be used interchangeably and without botanical distinction. C.  SOFTWARE, BLUE PUMPKIN, the BLUE PUMPKIN logo, EXAMETRIC and the EXAMETRIC logo, CLICK2STAFF, STAFFSMART, AMAE SOFTWARE and the AMAE logo are trademarks and registered trademarks of Verint Systems Inc. Other trademarks mentioned are the property of their respective owners.
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Publication:Business Wire
Date:Feb 17, 2009
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