FedEx Uses Keynote To Assure Fast, Efficient Web Site Performance for Its Online Customers Worldwide.Business/High-Tech Editors SAN MATEO San Mateo (săn mətā`ō), city (1990 pop. 85,486), San Mateo co., W Calif., on San Francisco Bay; inc. 1894. It is a commercial and retail center with some high-technology manufacturing. San Mateo, Spanish for St. , Calif.--(BUSINESS WIRE)--Feb. 6, 2001 Keynote Helps FedEx Benchmark Performance Everyday and Especially During 2000 High-Volume Holiday Shopping Season Keynote (Nasdaq:KEYN), The Internet Performance Authority(R), today announced that FedEx Corporation (NYSE NYSE See: New York Stock Exchange :FDX See full-duplex. fdx - full-duplex ) has selected Keynote Perspective(TM) to provide real-time, performance measurements for its Web site. Through the FedEx web site, customers are provided online shipping and package tracking services for FedEx Express FedEx Express, based in Memphis, Tennessee, USA, is the world's largest cargo airline. It is a subsidiary of the FedEx Corporation and delivers packages and freight to more than 220 countries each day[1]. and FedEx Ground FedEx Ground is a shipping company headquartered in Moon Township, Pennsylvania, a suburb of Pittsburgh. Originally a small regional package shipping company called Roadway Package System (RPS), it was created to be a discount competitor to UPS. , saving them the time and effort associated with handwriting shipping documents. Keynote's worldwide infrastructure of measurement computers provides accurate measurements and diagnostic data on FedEx end-user experience. This snap-shot of a user's overall Web experience enables FedEx to proactively resolve problems before they impact online access and assure its products and services are downloaded quickly and reliably. "With online transactions increasing significantly, Keynote's measurement data allows us to measure and diagnose the performance of our Web site to ensure on a 24x7 basis globally that nothing interferes with the time-sensitive business of our customers," said Denise Wood, vice president of Customer Systems at FedEx Corporate Services Activities that combine or consolidate certain enterprise-wide needed support services, provided based on specialized knowledge, best practices, and technology to serve internal (and sometimes external) customers and business partners. . "FedEx helped customers meet their critical deadlines this past holiday season with easy access to online delivery information, downloadable return forms, tracking data and fast credit card processing. By using Keynote services, FedEx continues to reinforce its commitment to a high quality customer experience, including during peak holiday seasons." FedEx was able to benchmark its quality of service when Keynote released its annual e-Shopping Holiday Report, which measured the performance and availability of top e-commerce sites for the weeks of Nov. 5 through Dec. 25. FedEx recorded the fastest Web page download performance averaging less than 2.0 seconds. --(See Keynote press release 12/27/2000, http://www.keynote.com/press/html/00dec27.html) "The ability of customers to access FedEx services on its Web site is mission critical especially during peak shipping periods," said Fritz fritz n. Informal A condition in which something does not work properly: Our television is on the fritz. [Perhaps from German Fritz Mueller, senior director of product marketing for Keynote. "Using Keynote measurements, FedEx is able to maintain optimum performance for its Web site and empower its customers to manage their shipping activities more conveniently. Keynote services provide FedEx with instant, real time notification of problems and the ability to diagnose and pinpoint the causes. FedEx can then respond immediately to ensure continuous uptime, and a high quality of experience for its Internet customers." About FedEx With annual revenues of $19 billion, FedEx Corp. is the premier global provider of transportation, logistics, e-commerce and supply chain management services. The company offers integrated business solutions through a network of subsidiaries operating independently, including: FedEx Express, the world's largest express transportation company; FedEx Ground, North America's second largest provider of small-package ground delivery service; FedEx Logistics, an integrated logistics, technology and transportation-solution company; FedEx Custom Critical, the world's largest provider of expedited time-critical shipments; and FedEx Trade Networks, a provider of customs brokerage, consulting, information technology and trade facilitation See also Trade Facilitation and Development. Trade facilitation looks at how procedures and controls governing the movement of goods across national borders can be improved to reduce associated cost burdens and maximise efficiency while safeguarding legitimate solutions. More than 2.5 million customers are connected electronically through the FedEx information network and approximately two-thirds of its U.S. domestic transactions are now handled on-line. About Keynote Founded in 1995, Keynote (Nasdaq "KEYN"), The Internet Performance Authority(R), is the worldwide leader in e-commerce benchmarking and Web performance management services that improve the quality of e-business. The company's low-cost and hassle-free performance measurement solutions are used by more than 2,900 B2B (Business to Business) Refers to one business communicating with or selling to another. See B2B e-commerce, B2C and B2G. B2B - business to business and B2C (Business to Consumer) Refers to a business communicating with or selling to an individual rather than a company. See B2B. e-businesses, Web-hosters, Internet Service and Content Delivery Providers. Keynote Systems Keynote Systems, Inc. provides measurement and monitoring, service level and customer experience management services to customers to improve e-business performance by reducing costs, improving customer satisfaction and increasing profitability. , Inc. is headquartered in San Mateo, California San Mateo is a city in San Mateo County, California, in the San Francisco Bay Area. It is one of the larger suburbs on the San Francisco Peninsula, located between Burlingame to the north, Foster City to the East, and Belmont to the south. . The company can be reached at www.keynote.com or by phone in the U.S. at 650-522-1000. The Internet Performance Authority is a registered trademark and Keynote, Perspective, MyKeynote, are trademarks of Keynote Systems, Inc. Other trademarks are the property of their respective owners. NOTE: To request further information about Keynote or an interview, press should call the Keynote media relations hotline at (650) 522-1234. To submit an inquiry or to be added to Keynote's press release distribution list, send an email to press@keynote.com. |
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