FedEx Selects Vantive to Help Deliver Web-enabled Worldwide Support to Half a Million Customers.

SANTA CLARA, Calif.--(BUSINESS WIRE)--Feb. 24, 1997--The Vantive Corporation (NASDAQ:VNTV), the leading provider of customer asset management software, today announced that Federal Express Corp. (NYSE:FDX) has selected Vantive to supply a component of its worldwide Technical Support Management System.

The Vantive-based system will assist in offering help desk and technical support to more than 500,000 customers and 127,000 employees using FedEx technology and software applications. Through the Technical Support Management System, FedEx customers and employees will have a variety of support options, including Web-enabled service, electronic mail support and telephone support.

"We'll soon have more than a million customers utilizing on-line access with FedEx, using our software and systems to automate their shipping, tracking and billing processes," said Dennis Jones, CIO of FedEx. "Vantive provides us with additional support capabilities to accommodate the rapid growth of our on-line customer base."

When completed, the system will support technical support personnel, as well as thousands of internal and external customers. The system will integrate numerous customer, employee and equipment databases; knowledge support software; computer telephony; tracking, trend and reporting tools; diagnostic tools; and embedded multimedia performance support modules. Through an expanded range of interface options, customers and employees will ultimately have access to technical solutions 24 hours a day, 7 days a week.

Vantive Implementation

The first phase of the FedEx Technical Support Management System will deploy a customized version of Vantive HelpDesk to provide internal technical support to FedEx employees. The internal help desk will include embedded knowledge support, electronic documents and manuals, electronic mail and Web-enabled self-service options.

During the second phase of implementation, FedEx will roll out a customized version of Vantive Support to hundreds of Customer Technology Services representatives, who support 500,000 PowerShip(R) and FedExShip(R) customers.

About FedEx

FedEx is the world's largest express transportation company providing fast and reliable service for more than 2.7 miln 560 aircraft, 38,000 vehicles and over 500,000 PowerShip(R) and FedExShip(R) automated shipping systems. FedEx reported revenues of $10.3 billion for its fiscal year ending May 31, 1996.

About Vantive

The Vantive Corporation (NASDAQ:VNTV) is the market-leading provider of Customer Asset Management software. The company delivers award-winning products and services that allow companies to attract, acquire, retain and leverage customers by automating sales, marketing, customer support, defect tracking, field service and internal help desk functions. Vantive Enterprise is the company's integrated, best-of-breed suite of applications that delivers the scalability, rich functionality, flexibility, security and rapid implementation required by today's competitive market. Vantive applications are used by more than 300 world-class, customer-centric companies across all industries to achieve total customer service. Vantive can be reached by calling 1-800-582-6848 or on the World Wide Web at http://www.vantive.com .

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Note to Editors: Vantive, Vantive Enterprise, Vantive Sales, Vantive Support, Vantive Quality, Vantive FieldService, Vantive HelpDesk, and VanWeb are trademarks of The Vantive Corporation.

CONTACT: The Vantive Corporation

Christopher Lochhead, 408/982-5700

or

The Horn Group

Kathleen O'Boyle, 415/579-6455

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