Farallon Sets New Industry Standard for SOHO Market Customer Care; Launches CustomerCare, Guaranteed! Support Program for Netopia and Timbuktu Pro Users.ALAMEDA Alameda (ăləmē`də, –mā`də), city (1990 pop. 76,459), Alameda co., W central Calif., on an island just off the eastern shore of San Francisco Bay; settled 1850, inc. as a city 1884. , Calif.--(BUSINESS WIRE)--Oct. 21, 1996--Farallon Communications, Inc. (NASDAQ NASDAQ in full National Association of Securities Dealers Automated Quotations U.S. market for over-the-counter securities. Established in 1971 by the National Association of Securities Dealers (NASD), NASDAQ is an automated quotation system that reports on : FRLN) today announced immediate availability of CustomerCare, Guaranteed!, a world-class support program for small office and home office (SOHO Soho (sōhō`, sə–), district of Westminster, London, England, known for its continental restaurants. Once a fashionable quarter, it became popular among writers and artists in the 19th cent. ) users designed 1) to ease the installation process of ISDN ISDN in full Integrated Services Digital Network Digital telecommunications network that operates over standard copper telephone wires or other media. and Internet service required for Farallon's Netopia products via a turn-key solution and 2) to bring enterprise-level support to Farallon's Timbuktu Pro retail software users. CustomerCare, Guaranteed! includes extensive free lifetime support services support services Psychology Non-health care-related ancillary services–eg, transportation, financial aid, support groups, homemaker services, respite services, and other services and five innovative optional service programs: Up & Running, Guaranteed!; NetopiaCare, Guaranteed!; 1-Day 800; 5-Day 800; and Premier CustomerCare, Guaranteed!. This first-of-its-kind program sets Farallon apart from other Internet/Intranet solutions providers, fulfilling its promise to deliver hassle-free access to the Internet for its Netopia customers and software upgrades to its Timbuktu users. With this announcement, Farallon not only enhances its family of innovative, easy and complete high-speed Internet See broadband. solutions for individuals and businesses, but also makes it easier for customers to harness the power of Internet/Intranet collaboration. Customers can now select the Netopia Internet solution that best meets their needs from among Farallon's line of Netopia workgroup ISDN routers A device that enables several users on a network to access the Internet via ISDN. Also known as an ISDN LAN modem, it contains a BRI ISDN port and an Ethernet port. It may also provide several Ethernet ports, which lets it serve as a central Ethernet hub for a small workgroup. and personal ISDN modems An alternative name for ISDN terminal adapter. The term is widely used, because the unit looks like a modem, connects to the same serial port as a modem and may support analog phones. See ISDN terminal adapter. , Internet connectivity software, and unique Internet support services. Customers can also benefit from Farallon's Timbuktu Pro real-time, peer-to-peer Internet/Intranet collaboration software See collaborative software. and the Premier CustomerCare, Guaranteed! program that uniquely combines technical support and free upgrades for one year. The new support programs are designed for SOHO users who lack internal MIS support, but want to take advantage of the productivity gains that accompany Farallon's leading-edge technology. "With these programs Farallon `Nordstroms' the Internet/Intranet market," said Brad Adams, director of Technical Support. These new programs coupled with the Netopia and Timbuktu Pro products allows Farallon to bring the high quality of products and services to the Internet market that Nordstrom brought to the retail market. CustomerCare, Guaranteed! Raises the Standard for Support Farallon developed a new standard for customer support with the comprehensive CustomerCare, Guaranteed! program bundled at no charge with all Farallon Internet/Intranet products. In addition, Farallon is offering five innovative optional service programs: Up & Running, Guaranteed!; NetopiaCare, Guaranteed!; 1-Day 800; 5-Day 800; and Premier CustomerCare, Guaranteed! CustomerCare, Guaranteed! provides a range of services that ensures that Netopia and Timbuktu Pro users have access to the latest technical assistance and product enhancements. Up & Running, Guaranteed! is designed to eliminate the hassles often associated with ISDN installation, Internet service set up and system configuration, providing turn-key support to get a customer initially set up. NetopiaCare, Guaranteed! is an extended program for all Netopia customers who want on-going support because their router router Portable electric power tool used in carpentry and furniture making that consists of an electric motor, a base, two handle knobs, and bits (cutting tools). A router can cut fancy edges for shelving, grooves for storm windows and weather stripping, circles and ovals or modem is a critical tool for their business productivity. For Timbuktu Pro software customers, 1-Day 800, 5-Day 800, and Premier CustomerCare, Guaranteed! bring Fortune 1000 level of support to the SOHO market at a fraction of the price. In fact, Premier CustomerCare, Guaranteed! uniquely combines technical support and free upgrades for one year. Program details include: CustomerCare, Guaranteed! (Free) -- Lifetime on-line technical support (techsports@farallon.com) -- 60-day toll-free telephone technical support -- Free electronic trial versions of Timbuktu Pro -- One-year repair-or-replace warranty -- Five business day product replacement for Netopia -- On-line services: Firmware A category of memory chips that hold their content without electrical power. Firmware includes flash, ROM, PROM, EPROM and EEPROM technologies. When holding program instructions, firmware can be thought of as "hard software." See flash memory, ROM, PROM, EPROM, EEPROM and FOTA. updates, technical notes, bulletin services, and Netopians@large user forum -- Web-based product registration -- Fax on-demand technical notes -- Access to more than 1,200 certified See certification. Netopia VARs and ISPs Up & Running, Guaranteed! ($499 for Netopia Internet Router/$99 for Netopia ISDN Modem) -- Provision, order and manage ISDN line installation -- Set up Internet access See how to access the Internet. account -- Remotely configure See configuration. (software) configure - A program by Richard Stallman to discover properties of the current platform and to set up make to compile and install gcc. Cygnus configure was a similar system developed by K. router or modem and reference desktop -- One-year toll-free telephone technical support -- Next business day product replacement during warranty -- Router includes: 19.2Kbps PC Card modem and Timbuktu Pro twin-pack NetopiaCare, Guaranteed! ($295 for Netopia Internet Router/$195 for Netopia ISDN Modem) -- Three-year toll-free telephone technical support -- Three-year extended repair or replace warranty -- Next business day product replacement during warranty 1-Day 800 ($25 for Timbuktu Pro) -- One day of technical support -- Unlimited number of problems -- Toll-free access to Farallon technical support -- Callbacks for unresolved Not completed; not finished; not linked together. See resolve. issues at the end of the day 5-Day 800 ($99 for Timbuktu Pro) -- Five days (consecutive or non-consecutive) of technical support for the price of four -- Unlimited number of problems -- Toll-free access to Farallon technical support -- Callbacks for unresolved issues at the end of the five-day period Premier CustomerCare, Guaranteed! ($29-69 for Timbuktu Pro - price determined by number of licenses) -- One year of technical support -- Unlimited number of problems -- Free upgrades delivered automatically -- Company-wide, toll-free priority call queuing Netopia customers can purchase the CustomerCare, Guaranteed! support services direct from Farallon or from any Netopia-certified VAR or ISP (1) See in-system programmable. (2) (Internet Service Provider) An organization that provides access to the Internet. Connection to the user is provided via dial-up, ISDN, cable, DSL and T1/T3 lines. . Timbuktu Pro customers can purchase CustomerCare, Guaranteed! support services directly from Farallon. Founded in 1986, Farallon Communications, Inc. develops complete, easy-to-use Internet connectivity solutions and real-time Internet/Intranet collaboration software. The Company's products are designed to increase the productivity and efficiency of Internet, Intranet and LAN (Local Area Network) A communications network that serves users within a confined geographical area. The "clients" are the user's workstations typically running Windows, although Mac and Linux clients are also used. users and to target remote offices, home offices, mobile users, small businesses, and schools that may not have access to sophisticated technical support. Further information can be obtained via phone (510) 814-5000, fax (510) 814-5023, Internet "info@farallon.com," or Web "www.farallon.com." Farallon products are available through distributors and resellers worldwide, as well as through licensing relationships with other computer vendors. Farallon has its headquarters in Alameda, Calif., and its European office in Paris. -0- Note to Editors: The Farallon logo design, Farallon and Timbuktu are registered trademarks, Netopia is a trademark, and Up & Running, Guaranteed!, CustomerCare, Guaranteed!, and NetopiaCare, Guaranteed! are service marks of Farallon Communications, Inc. All other trademarks are the property of their respective holders. CONTACT: Farallon Communications, Inc. Amal Abed, 510/814-5307 amal@farallon.com or Thomas Associates, Inc. Jay Roberts, 212/332-7800 jay@nythomaspr.com or Electronic press releases: http://www.farallon.com/www/gen/relpage |
|
||||||||||||||
Printer friendly
Cite/link
Email
Feedback
Reader Opinion