Farallon Expands ISP Program with Help Desk Support.ALAMEDA Alameda (ăləmē`də, –mā`də), city (1990 pop. 76,459), Alameda co., W central Calif., on an island just off the eastern shore of San Francisco Bay; settled 1850, inc. as a city 1884. , Calif.--(BUSINESS WIRE)--April 1, 1996--Farallon Computing, Inc., today announced that it has expanded its Netopia Internet Solution Partner Program (NISPP) to include help desk support that Internet service providers Internet service provider (ISP) Company that provides Internet connections and services to individuals and organizations. For a monthly fee, ISPs provide computer users with a connection to their site (see data transmission), as well as a log-in name and password. (ISPs) can provide their customers for increased customer service. The NISPP program, launched last October, is designed to expand the channels by which individuals, workgroups, small to medium size businesses, and schools can obtain Farallon's Netopia Internet Solution. Part of the solution includes the Netopia Internet routers (1) A router in the Internet that forwards IP packets between local, regional and national providers. Same as "IP router." (2) (InterNet Router) Macintosh software from Apple that internetworks different access methods (LocalTalk, EtherTalk, TokenTalk, etc. , which enable a network of users to connect to the Internet via a shared ISDN ISDN in full Integrated Services Digital Network Digital telecommunications network that operates over standard copper telephone wires or other media. line. For the majority of computer users, those in workgroups, direct connection to the Internet has been expensive and complex. By developing the Netopia product and the ISP (1) See in-system programmable. (2) (Internet Service Provider) An organization that provides access to the Internet. Connection to the user is provided via dial-up, ISDN, cable, DSL and T1/T3 lines. program, Farallon is able to provide workgroups with affordable and easy-to-use Internet access See how to access the Internet. solutions through their local and national ISPs. Help Desk Support Farallon is offering ISPs an innovative way to support customers by including its Timbuktu Pro remote access software into the NISPP program. With Timbuktu Pro, ISPs will now be able to observe or control a customers' computer screen to identify and resolve problems. ISPs have several ways to take advantage of this offer. They can obtain a license to post Farallon's Look@Me Internet applet A small application, such as a utility program or limited-function spreadsheet or word processor. Java programs that are run from the browser are always known as applets. See midlet, crapplet and Java applet. on their web site so that customers can download the free applet to have the ISP help desk observe their customer's screen to identify problems, provide just-in-time training, and talk the customer through a solution. ISPs will also receive 10 copies of the full-featured Timbuktu Pro software for use internally and for their help desk personnel. Finally, ISPs can purchase 25-packs of Timbuktu Pro at a special price of $999 that can be resold on an individual license basis. "Farallon's unique help desk program for ISPs lets me offer the superior level of service my customers expect from me," said Steve Deane, marketing director of World Touch in Pleasant Hill, California Pleasant Hill is a city in Contra Costa County, California, in the East Bay of the San Francisco Bay Area. The population was 32,837 at the 2000 census. It was incorporated in 1961. . "Thanks to Timbuktu, I was recently able to remotely ensure that an educational customer had everything working perfectly for an Internet demonstration with President Clinton." Netopia ISP Program Highlights Through the program, ISPs will be able to: -0-
-- Purchase the Netopia ISDN Internet routers and modems directly
from Farallon for re-sale
-- Offer a lease option for the Netopia ISDN Internet routers to
customers
-- Ask Farallon to pre-configure the Netopia Internet routers for
their customers
-- Use Farallon's Timbuktu Pro software to provide customers with
immediate help desk support
-- Receive a dedicated phone number for Farallon support
-- Host a Listserv forum on Farallon's highly-rated and popular
web site
-- Obtain market development funds to promote joint programs
-- Leverage Farallon's extensive customer database for joint
mailings
ISPs interested in differentiating themselves by providing remote support across the Internet can contact Farallon at 510/814-5382 to receive additional information or sign up for the program. Farallon is continually seeking new and innovative ways to support its distribution channel. "Farallon would like to have ISPs differentiate themselves and provide value-added service A value-added service (VAS) is a telecommunications industry term for non-core services or, in short, all services beyond standard voice calls and fax transmissions. to their Netopia customers," said Doug Lifton, vice president of business development/OEM sales at Farallon. "Because ISPs are responsible for placing much of the Internet-related hardware in customer sites, we believe that the addition of our help desk program and the unique ease-of-use orientation of our Netopia family will benefit both our partners and customers seeking hassle-free, high-speed access to the Internet." Farallon For more information on Farallon's new Netopia family of products and services or the company's broad line of hardware and software networking products, contact your nearest Farallon reseller An organization that sells hardware and software to the general public. Resellers purchase products from software publishers and hardware manufacturers. or Farallon Customer Service at telephone 510/814-5000, fax 510/814-5023 or Internet info@farallon.com. A list of Farallon distributors worldwide is available on the company's Internet World Wide Web server at http://www.farallon.com or from Farallon Customer Service. Founded in 1986, Farallon Computing, Inc. is an industry-leading developer of networking products that mainstream the Internet with high-speed Internet See broadband. access hardware and real-time, peer-to-peer communications Communications in which both sides have equal responsibility for initiating, maintaining and terminating the session. Contrast with "master-slave communications," in which the host determines which users can initiate which sessions. software. Farallon products are available through distributors and resellers worldwide, as well as through OEM (Original Equipment Manufacturer) The rebranding of equipment and selling it. The term initially referred to the company that made the products (the "original" manufacturer), but eventually became widely used to refer to the organization that buys the products and (original equipment manufacturer) and licensing relationships with other computer vendors. Farallon has its headquarters in Alameda, Calif., and its European offices in Paris and London. -0- Note to Editors: The Farallon logo design is a registered trademark, Farallon and Netopia are trademarks, and Up & Running, Guaranteed! is a service mark of Farallon Computing, Inc. All other trademarks are the property of their respective holders. CONTACT: Farallon Computing, Inc. Amal Abed, 510/814-5307 amal@farallon.com http://www.farallon.com/www/gen/relpage or Thomas Associates, Inc. Kristin Knudsen, 415/325-6236 kristin@thomaspr.com |
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