Factiva Successfully Completes Upgrade of Customers To New Factiva Products; Dow Jones Interactive and Reuters Business Briefing are Shut Down.

Business Editors/High-Tech Writers

NEW YORK--(BUSINESS WIRE)--July 1, 2003

Factiva(TM), a Dow Jones & Reuters Company, began a new era today by successfully completing the upgrade of its customers to Factiva products and permanently switching off its legacy product lines, including Dow Jones Interactive? (DJI), Reuters Business Briefing (RBB), and other related products.

"With nearly 1.6 million paying subscribers upgraded to new Factiva products and the closing of our legacy product lines, we have reached a turning point in the history of Factiva," said Clare Hart, president and CEO of Factiva. "The decision to replace these products with a new product platform based on industry standards enables us to better meet changing customer needs while streamlining our operations."

In June 2001, Factiva announced that it would upgrade existing DJI and RBB customers to newly launched Factiva.com by June 30, 2003. Throughout the upgrade period, customers have upgraded to a range of new Factiva products - choosing from research products such as the award-winning Factiva.com, current awareness modules that can be integrated into corporate portals, or workflow products that embed global news and business information directly into the heart of business applications.

Factiva products offer nearly twice-as-much content as their predecessors. They are also technically superior, taking advantage of next-generation technologies such as XML and Web Services.

"I like the new user-friendly Factiva solution because it has more relevant content and enhanced functionality," said Srini Ramegowda, manager at Deloitte & Touche. "It also has a more visually appealing search interface, and hence easier on the eye."

The ability to rapidly create products that meet changing market needs is a direct result of Factiva's decision to build a next-generation product platform, rather than build upon either the DJI or RBB platforms. The new platform, launched two years ago, is Web Services-based and XML-enabled.

Since 2000, Factiva has developed and launched 12 new products. Simultaneously, Factiva signed agreements with more than 800 publishers, making nearly 8,000 sources available as part of Factiva's global content collection, including The Wall Street Journal, The Harvard Business Review, the Financial Times, and Handelsblatt.

Francoise Marceau, head of economic information & library resources at Marsh SA in Paris, is one customer who has implemented several Factiva products. "Factiva.com and other solutions like Factiva Track Module and Factiva Select, coupled with the number and quality of sources available, enabled us to build a consistent and flexible information system that allows everyone to have the right information at the right time to make the right decision," she says.

"Information today is increasingly central to the operation and success of the organization. Creating unified access to diverse sources of content -- both external and internal to the enterprise -- is one of the major issues facing today's enterprise. The return on investment for better, more accurate search, taxonomies, and categorization is notable. IDC estimates that an organization of 1,000 knowledge workers loses a minimum of $12 million a year in not being able to find the information it needs. Factiva was, and is, ahead of its time in developing both content collection and the technologies to deliver it," says Susan Feldman, Research Vice President of the Content Management and Retrieval Software program at IDC.

About Factiva

Factiva, a Dow Jones & Reuters Company, provides world-class global content, including Dow Jones and Reuters newswires and The Wall Street Journal - unduplicated in a single service elsewhere. Factiva offers the only single content solution with multiple language interfaces and multilingual content covering nearly 8,000 sources.

Factiva's products and services help companies integrate news and business information into their daily workflow to increase organizational intelligence and leverage external and internal content within the knowledge management function. Factiva's content management and integration services are used by leading organizations around the world.

Built on industry standards and open architecture, Factiva products deliver flexible, extensible, customizable solutions to enable easy integration and use in the enterprise. Editorial and technical consulting, taxonomy application, integration expertise and e-learning programs reflect Factiva's innovative approach to delivering solutions beyond the content. Factiva is one of KM World Magazine's "Top 100 Companies in Knowledge Management" and part of EContent Magazine's "Top 100 content companies to watch." Factiva is also recognized as a winner of the 2002 Software & Information Industry Association's Codie Awards in the Best Online Business, Corporate or Professional Information category.

For more information visit: www.factiva.com/press.

Quote Addendum 

CB Richard Ellis, a global commercial real estate services company, rolled out the award-winning Factiva.com companywide last year. "Everyone agreed that Factiva.com would help them with prospecting, client service and day-to-day business. In fact, many wanted to keep it as their own secret weapon because it presented such a strong competitive advantage," said Wendy Sherwood, Director Communications.

Mike Walker, Information Technology Director, CH2M HILL, concurs: "When Factiva explained their strategic direction, we thought, 'Now, this is a company that gets it.' Factiva Select is a great idea. It allows us to take the news feed, and we determine how to categorize, how to manage, and how to display the information."

Customers are reporting immediate value from Factiva products. "With an information service like Factiva, we can see a clear return on investment and get exactly the information we need. The investment is small compared to the savings," says Rob Elliot, Policy Manager, Legal Counsel, Joint Company Secretary for the Australian Institute of Company Directors in Sydney.

"Getronics is a knowledge-based organisation and Factiva.com is an important tool for accessing vital information in a timely manner," says Stuart Appleton, Senior Vice-President Corporate Communications, Getronics in Amsterdam.

"With Factiva.com you have the basics of RBB combined with the more advanced searching features from DJI," added Jonathan Wood, Information Manager at Boots Group PLC in the United Kingdom. "You have the functionality and benefits of both products. Factiva.com is now our primary research tool."