FaceTime And Ask Jeeves Deliver The Message.FaceTime Communications, a provider of instant messaging Exchanging text messages in real time between two or more people logged into a particular instant messaging (IM) service. Instant messaging is more interactive than e-mail because messages are sent immediately, whereas e-mail messages can be queued up in a mail server for seconds or for businesses, and Ask Jeeves Noun 1. Ask Jeeves - a widely used search engine accepting plain English questions or phrases or terms trademark - a formally registered symbol identifying the manufacturer or distributor of a product , Inc., a provider of natural language navigation and business intelligence systems, announced a strategic partnership to deliver a combination of self-service and live-assistance capabilities for large enterprise customer care organizations. FaceTime's instant messaging solutions will work with Ask Jeeves' self-service question answering Question answering (QA) is a type of information retrieval. Given a collection of documents (such as the World Wide Web or a local collection) the system should be able to retrieve answers to questions posed in natural language. systems to escalate es·ca·late v. es·ca·lat·ed, es·ca·lat·ing, es·ca·lates v.tr. To increase, enlarge, or intensify: escalated the hostilities in the Persian Gulf. v.intr. customers to live, real person assistance when they need it. By offering users live help at critical moments in the e-commerce and e-support cycles, the combined technologies are expected to help improve "look-to-book" ratios, reduce support costs and improve customer loyalty. |
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