FINEOS announces release of enterprise solution for retail banking sector.FINEOS Corporation, a provider of banking and insurance software, has just announced the general release of version 4.0 of FINEOS Banking, its enterprise-wide platform for managing sales opportunity management, servicing of new business, and customer service in the banking sector. FINEOS Banking is a functionally rich solution that enables retail banks to effectively acquire, service and build customer relationships and manage the sales and application processing of new business--such as mortgages, car finance, and bancassurance Bancassurance A French term referring to the selling of insurance through a bank's established distribution channels. Notes: The result is a bank that can offer banking, insurance, lending, and investment products to a customer. products--across individual and commercial lines. It also provides for auto-underwriting, ease of data entry and retrieval as well as intelligent task generation and monitoring. FINEOS Banking incorporates the following pre-integrated product components, which can be deployed individually or combined together as a complete enterprise-wide solution: --Teller CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. Integrator (1) In electronics, a device that combines an input with a variable, such as time, and provides an analog output; for example, a watt-hour meter. (2) See systems integrator. : runs alongside existing tellerfunctionality to provide an account-based teller TELLER. An officer in a bank or other institution. He is said to take that name from tallier, or one who kept a tally, because it is his duty to keep the accounts between the bank or other institution and its customers, or to make their accounts tally. system withCRM functionality. --Teller Transaction Manager: enables banking clients to movefrom the distributed branch server environment to a moremodern transaction-processing framework that provides links tocustomer and account information. --Sales Opportunity Manager: enables banks to manage the360-degree sales process A sales process is a systematic approach for performing product or service sales. The reasons for having a sales process include seller and buyer risk management, achieving standardized customer interaction in sales and scalable revenue generation. , commencing at lead generationthrough opportunity creation, allocation and analysis. --New Business Manager: allows easy capture of all relevantclient and account data that is required to establish acontract for an individual. It intuitively helps users throughvalidation, status reporting, and pipeline management. --Customer Manager: provides comprehensive customer filecapability for any party, person or organisation, providingview and edit capability for relationships, general partydetails, portfolio details, notes and task, case and contacthistory. --Servicing: a single, up-to-date view of customer informationfor staff to update customer profile data, input newapplications, follow up on sales leads A sales lead is the identity of a person or entity potentially interested in purchasing a product or service, and represents the first stage of a sales process. The lead may have a corporation or business associated with the person(s). , answer queries about arange of back-office activities and execute various otherservicing tasks from a single workbench. --Application Processing: full lifecycle support for applicationprocessing, covering the new business process, through toafter-sales servicing issues. With an integrated workflow The automatic routing of documents to the users responsible for working on them. Workflow is concerned with providing the information required to support each step of the business cycle. and process design engine, FINEOS Banking allows users to seamlessly hand off work to the appropriate area. All hand-offs are recorded and tracked and become part of a case. This helps to free up staff, allowing them to handle a greater volume of business and service customers more effectively. FINEOS Banking also facilitates effective document and correspondence management. It enables staff to automatically trigger pre-configured communications such as emails, letters, and faxes to both customers and intermediaries. It also helps to end paper trails by enabling staff to store, index and retrieve information online. Built on industry-standard technology, FINEOS Banking is a fully J2EE (Java 2 Platform, Enterprise Edition) A platform from Sun for building distributed enterprise applications. J2EE services are performed in the middle tier between the user's machine and the enterprise's databases and legacy information systems. enabled platform that integrates with legacy administration systems to provide a single front-end workbench for sales and servicing issues. Its architecture is thin client-based so that appropriate access to secure, user-specific portals can be provided. These portals include those for remotely based intermediaries and customers as well as for branch staff. Commenting on the launch, Derek Finnerty, Sales & Marketing Director, FINEOS, said: "The main challenge faced by banks today is to transform the customer's multi-channel experience into one that is less fragmented frag·ment n. 1. A small part broken off or detached. 2. An incomplete or isolated portion; a bit: overheard fragments of their conversation; extant fragments of an old manuscript. 3. , more efficient and built around information and services that meet their needs. FINEOS Banking can help with this objective as it provides a rich layer of data on top of existing legacy system investments, extending their life and suitability to today's demanding customer-centric environment." This new release of FINEOS Banking represents the fourth in a series of specific line-of-business solution launches that was recently announced with the unveiling of FINEOS 4.0, the company's new enterprise platform for banking and insurance. The other vertical solution sets include FINEOS Life, FINEOS Pensions, FINEOS Insure Insure can mean:
An earlier version of FINEOS Banking has been live at Britannia Building Society Overview One of the major UK mutual building societies remaining today is the Britannia Building Society, with headquarters in Staffordshire, England. Britannia is the second largest building society in the United Kingdom based on total assets of £35 billion at 31 , First National Bank, Northern Rock, and EBS Building Society The EBS Building Society is Ireland's largest building society. Servicing more than 400,000 members, it distributes its products through its branch network as well as handling direct business both over the telephone and through the internet. , among others |
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