FICS Promotes Susan Graham to Vice President of Operations.DALLAS -- Financial Industry Computer Systems, Inc. (FICS FICS Fellow of the International College of Surgeons. ), a mortgage technology specialist that provides in-house residential origination and servicing technology and commercial servicing technology to the mortgage industry, announced today that it has promoted current vice president of customer service, Susan Graham For the computer scientist, see . Susan Graham (born July 23, 1960, Roswell, New Mexico) is an American mezzo-soprano. Raised in Midland, Texas, she is a graduate of Texas Tech University and the Manhattan School of Music. She studied the piano for 13 years. , to vice president of operations. In addition to maintaining her supervision of FICS' customer service initiatives, Graham will now be responsible for overall management of the company's day-to-day operations. The promotion is a strategic one for FICS as it enhances its senior management infrastructure to support both recent growth and expected future growth. In her new role, Graham will assume some of the operations oversight responsibilities from FICS president and CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. , Dawn Gibbs. This will effectively centralize cen·tral·ize v. cen·tral·ized, cen·tral·iz·ing, cen·tral·iz·es v.tr. 1. To draw into or toward a center; consolidate. 2. customer service and supporting operations In amphibious operations, those operations conducted by forces other than those conducted by the amphibious force. See also amphibious force; amphibious operation. and will enable Gibbs to devote more time to long-term planning and defining the company's strategic goals and vision. Graham joined FICS in 1999, and is responsible for the management of the call center, customer training, consulting, and quality control for FICS' origination and servicing solutions. Prior to joining FICS, Graham served as 1st vice president of Residential and Commercial Loan Servicing Loan servicing is the process by which a mortgage bank or subservicing firm collects the timely payment of interest and principal from borrowers. The level of service varies depending on the type loan and the terms negotiated between the firm and the investor seeking their services. and Origination for San Antonio San Antonio (săn ăntō`nēō, əntōn`), city (1990 pop. 935,933), seat of Bexar co., S central Tex., at the source of the San Antonio River; inc. 1837. Federal Credit Union (SACU SACU Southern African Customs Union SACU Stand-Alone Digital Communications Unit SACU Scanner Air Conditioning Unit ), where she successfully managed the residential servicing department, the commercial loan servicing department and the home equity and home improvement lending departments. She also gained valuable experience as vice president of Cash Operations for SACU, where she managed the ATM department, the wire transfer department, the item processing department and the commercial vault. She was also responsible for the cash management of Branch Operations and the teller training department. "As we continue to grow and evolve as a company, it is imperative that we proactively construct a structural, technological and human infrastructure that will support and encourage the future success of FICS," said Dawn Gibbs, president and CEO of FICS. "Success begins with having the most talented people working toward a common goal and I feel strongly that Susan is representative of that goal within our company. I am very excited for Susan and the opportunities that her new role will present, and I am equally excited for the opportunities that this will afford me as I focus on the future growth of FICS." About FICS Founded in 1983 and headquartered in Dallas, Texas “Dallas” redirects here. For other uses, see Dallas (disambiguation). The City of Dallas (pronounced [ˈdæl.əs] or [ˈdæl. , Financial Industry Computer Systems, Inc. (FICS) specializes in providing flexible, comprehensive residential and commercial technology solutions to the mortgage industry. FICS' solutions are designed around the latest in Windows-based technology, while incorporating innovative imaging and Web-based capabilities into its full suite of products. Additional information about FICS is available via the company's Web site at www.loanware.com. |
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