FCC and FTC compliance with confidence.COST EFFECTIVE COMPLIANCE Over the past 14 years, SER Ser serine. Ser abbr. serine SER smooth endoplasmic reticulum. Ser serine. has demonstrated a track record of successfully delivering industry-leading call management solutions. SER's Call Processing In telecommunication, the term call processing has the following meanings:
Abandon Call Restrictions SER has worked ensure CPS addresses the newest Federal mandates surrounding abandoned calls. CPS complies with the safe-harbor provisions of the TSR (Terminate and Stay Resident) Refers to a program that remains in memory when the user exits it in order that it be immediately available at the press of a hotkey. and TCPA (Trusted Computer Platform Alliance, TCPA Program Office, Intel Corporation, Hillsboro, OR, www.trustedcomputing.org) A membership organization founded in 1999 by Microsoft, HP, Intel, Compaq and IBM. It was superseded by the Trusted Computing Group (see TCG). by: (i) setting a maximum abandon rate of 3 percent per day per campaign; (ii) allowing all calls to ring for at least 15 seconds or 4 rings before disconnecting an unanswered call; and (iii) using SER's Encore Plus[TM] automated message delivery system to record and play campaign-specific messages in the unlikely event that an agent is not available to answer a call within the 2 second requirement. To comply with the "2-second transfer to agent" requirement, CPS provides two compliance options which the customer must configure See configuration. (software) configure - A program by Richard Stallman to discover properties of the current platform and to set up make to compile and install gcc. Cygnus configure was a similar system developed by K. and manage. Operating with Answering Machine Detection enabled, the system detects a person's greeting and transfers the call to an agent within the 2 second requirement. To verify compliance, CPS, when working in conjunction with SER's TSP TSP - travelling salesman problem [TM] outbound dialer, provides a timestamp of both the voice detection and transfer events enabling customers to create compliance-specific reports. Alternatively, operating in Normal mode (predictive dialing without answering machine detection), CPS transfers the call to an agent immediately upon receiving the "off-hook" signal from the telecommunications provider - thereby guaranteeing the 2-second transfer requirement. Transmission of Caller ID A telephone company service that sends the caller's telephone number between the first and second ring of the call. If the calling number is not blocked, the calling number is displayed on the handset or base station of the called party. CPS, when used in conjunction with the TSP, can be configured con·fig·ure tr.v. con·fig·ured, con·fig·ur·ing, con·fig·ures To design, arrange, set up, or shape with a view to specific applications or uses: by campaign to transmit and subsequently display the telephone number and message of choice on caller ID screens of called parties, where available by the local Telecom provider. With this enhanced Caller ID capability, service bureaus can transmit the client-specific information, company name and telephone number, instead of that of the service bureau. National Do-Not-Call Registry CPS provides a Do-Not-Call utility that compares records about to be called against a Do-Not-Call list in real time, while dialing is taking place. The Do-Not-Call utility compares records to an external database of numbers not to call and marks a record as a "do not call" if a match is found. Any marked records will not be dialed. WITHOUT ABANDONING PRODUCTIVITY Now more than ever, the challenge for contact center operators is to implement solutions that increase productivity while providing the capability to effectively address these crucial regulatory mandates. The key is to maximize talk time per hour while keeping the abandon rate low. SER's patented SmartPace[R] VI dialing algorithm generates more connects per hour by increasing the number of live connects while effectively eliminating unwanted answering machines, fax machines, and busy signals. SmartPace VI is uniquely capable of maximizing agent efficiency even when the abandon rate is set at the mandated 3% and the number of agents on a campaign is relatively small. Contact us today. 703.948.5500 * info@ser.com * www.ser.com Since 1989, SER has delivered quality call management systems that provide the highest level of system reliability, productivity, and customer communication. Known for their reliability and quality, SER's contact center solutions generate key business results including improved customer service, reduced costs, and the flexibility to scale with client growth. Today, 8 of the top 10 outbound teleservices companies in the United States United States, officially United States of America, republic (2005 est. pop. 295,734,000), 3,539,227 sq mi (9,166,598 sq km), North America. The United States is the world's third largest country in population and the fourth largest country in area. use SER's contact center solutions. Behind SER's products and services is a team of professionals who are fully committed (Law) committed to prison for trial, in distinction from being detained for examination. See also: Fully to delivering quality customer service to our customers worldwide. |
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