Exstream's Dialogue Helps BGE Capture Global Utility Award for CIS/CRM Excellence(TM).

LEXINGTON, Ky. -- www.exstream.com--Exstream Software, Inc. today announced that Baltimore Gas & Electric (BGE), a subsidiary of Constellation Energy (NYSE:CEG), the nation's first gas utility and one of the earliest electric utilities providing energy service to Central Maryland, has won the Utility Planning Network's (UPN) award for "Best Utility CRM Initiative" using its Dialogue enterprise personalization software. The UPN's Utility Awards for CIS/CRM Excellence (ACE) is a global program that recognizes utilities for excellence in the areas of customer care, marketing, CRM, CIS and customer data initiatives. BGE is focusing on customer satisfaction and reducing costs in key operational areas using Exstream's Dialogue to create higher quality, friendlier bills, while freeing up non-core business resources devoted to printing, inserting and mailing. Using Dialogue, BGE has reduced all but less than one percent of its statements from two pages to one, cutting its paper output by seven million sheets per year and saving the company $297,000 annually.

UPN's esteemed panel of judges was impressed with BGE's ability to achieve the following CIS/CRM goals using Exstream's Dialogue:

--reduce its statement size and gain a faster speed of output;

--gain access to the latest digital technology for printing and mailing with minimal investment (BGE was able to leverage its service provider's Dialogue production environment and expertise);

--retain control of the statement content in-house without having to rely on a service provider for costly revisions;

--and long-term, to potentially reduce customer care costs through less call center volume and the elimination of having to pay a third party vendor to make document changes.

"Because utility winners are determined by a panel of peers, this collaboration by all types of utilities working together to recognize their colleagues for customer care excellence is unprecedented," said John Hoggard, managing director of UPN's Utility CIS/CRM Consortium. "This year's panel of judges truly represents the biggest-ever global cross section of utilities volunteering their time as judges, with almost thirty electric cooperatives, investor owned utilities, water companies, gas companies, municipal utilities and international utilities all coming together to make the program such a success."

About Exstream Software

Headquartered in Lexington, Kentucky, USA, Exstream Software provides a single platform for businesses around the world to create and manage higher quality, fully personalized communications of all types for delivery through batch, real-time and interactive channels. Companies in the financial services, insurance, service provider, telecommunications, utilities, hospitality, government and other industries benefit by getting communications to market as much as 85 percent faster, reducing document production costs up to 80 percent, and as much as tripling customer response.

For more information about Exstream Software and its market-leading Dialogue enterprise personalization software, visit www.exstream.com, or contact Exstream at 859-296-0600 or [e-mail].

About The Utility CIS/CRM Consortium

Founded in 1993, UPN began as an exciting consortium of networking professionals managing energy decisions in large commercial/industrial corporations. A decade later, UPN launched a second consortium--The Utility CIS/CRM Consortium--to network, educate and advocate professionals managing customer care and related technological initiatives within electric, gas and water utilities. Each consortium is directed by a steering committee-the latter directed by a committee of utility CIS/CRM professionals and the former directed by a committee of corporate energy decision makers. To learn more about UPN and the annual Utility Awards for CIS/CRM Excellence(TM), go to www.enerplanning.com.

All trademarks are the property of their respective owners.